Risks of Delayed Response to Digital Society and Online Fraud
First written in FY2022. 1 of 3 entries say "Worsened", first in FY2025. Latest entry: FY2026.
2 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「We are establishing an environment in which AI systems and services can be used safely and securely throughout the group. We are also taking measures to avoid risks such as the leakage of confidential information and infringement of third-party rights by thoroughly communicating internal rules, including requiring employees to complete e-learning before use.」
The company continues to treat delayed responses to the digital society, social media, AI use and system failures as important risks, and is putting specific measures in place, including training before AI use. - FY2025WorsenedAnnual report
「While AI chat services are expected to be actively used in the future as tools with unlimited potential to improve business productivity, concerns also include the risk that, depending on how they are used, important confidential information could be disclosed or the rights of third parties could be infringed unintentionally.」
The company expanded the scope of risks related to responding to the digital society to include delays in DX, shortages of digital talent, system failures, employee social media issues, and the leakage of confidential information and infringement of rights through AI chat, classifying their impact as “particularly significant.” - FY2022First statedAnnual report
「Internal risks include the possibility that insufficient internal resources to execute DX will prevent us from responding promptly to customer needs in a digital society, and that delays in improving operational and management efficiency will adversely affect overall business performance, financial condition and the execution of future management plans. External risks include the increase in online fraud and other crimes as a negative aspect of the digital society. The number of cases of unauthorized use on the group’s e-commerce sites is also trending upward, and inadequate responses could result in financial losses.」
The company has newly classified shortages of personnel capable of executing DX, system failures and unauthorized use of its e-commerce sites as management strategy risks associated with digitalization.