Improving reuse services through customer-needs analysis
First written in FY2017. 2 of 4 entries say "Restated". Latest entry: FY2027-H1.
Treasure Factory moved to the "Worse" side of this theme in 2026.
2 other companies' latest entry also says "Reframed".
- FY2027-H1ReframedAnnual report
「Meanwhile, across the retail industry, consumer behavior is showing signs of shifting from “buying because it is cheap” to “choosing based on affinity and conviction” against a backdrop of stagnant real wage growth. Differentiation through product strength and the value of the in-store experience is therefore becoming increasingly important.」
The company is addressing customer needs not only through its conventional approach of analyzing needs and providing services, but also from the perspective of differentiation through product strength and the value of the in-store experience. - FY2019RestatedAnnual report
「To do so, the company will analyze customer needs based on information obtained from stores and other points of contact with customers, and provide reuse services that address those needs.」
The company has reiterated its policy of analyzing customer needs based on information obtained from stores and other sources and improving its services accordingly. - FY2018RestatedAnnual report
「Against this backdrop, as consumer needs are constantly changing, the ability to respond nimbly to those needs and enhance the appeal of the group’s reuse services is important to achieving sustained growth. To do so, the company will analyze customer needs based on information obtained from stores and other points of contact with customers, and provide reuse services that address those needs.」
The company has reiterated its policy of analyzing customer needs based on information obtained from stores and other sources and incorporating the findings into its services. - FY2017First statedAnnual report
「As consumer needs are constantly changing, the ability to respond nimbly to those needs and enhance the appeal of the company’s reuse services is important to achieving sustained growth. To do so, the company will analyze customer needs based on information obtained from stores and other points of contact with customers, and provide reuse services that address those needs.」
The company has outlined a policy of analyzing customer needs based on information obtained from stores and other sources and incorporating the findings into its services.