Store Operations Response to COVID-19

「Amid these social conditions, as a reuse shop operator, the Group continued operating its stores while temporarily closing stores and shortening operating hours during the period of requests to refrain from going out from March through May, and implementing infection prevention measures at stores even after the state of emergency was lifted in late May, in order to fulfill its role as social infrastructure by purchasing and monetising unwanted items and providing daily necessities at affordable prices.」

「Specifically, in response to the state of emergency declared in early April, all stores shortened their operating hours by 1–2 hours through late May, and purchasing reception hours were also shortened by several hours, mainly at flagship stores. The urban stores of the Brand Collect business, which handles high-end brands, and the Kindal business operated by a subsidiary were also closed for approximately one month from early April. Infection-control measures at stores included maintaining social distancing, installing plastic sheets in front of cash registers, and providing stores with disinfectant, masks and other supplies.」