Damage to trust due to personal information leaks and unauthorized access
First written in FY2016. 12 of 16 entries say "Restated". Latest entry: FY2026.
Zozo moved to the "Worse" side of this theme in 2026, the same year as the typical company in this theme.
The whole theme swung hardest in 2025: 4 of 19 companies on the "Worse" side.
1 other company's latest entry also says "Reframed".
- FY2026ReframedAnnual report
「If personal information leaks externally due to the intentional or negligent actions of group personnel, service providers or others, or if external leakage or similar incidents occur due to unauthorized external access or unforeseen events, the group may incur substantial costs to respond appropriately, face claims for damages, and suffer damage to the credibility and brand of the group and its services, which may affect its business and financial results.」
In addition to ZOZOTOWN and WEAR, the scope was expanded to include B2B, ZOZOMETRY, ZOZOSUIT sales in the United States, and personal information held through ZOZOFIT, covering the risk of confidential and personal information leaks, including those arising from overseas regulations. - FY2026-H1RestatedAnnual report
「During the interim consolidated accounting period, there were no material changes in the occurrence of major risks that management recognizes as potentially having a material impact on the financial position, operating results or cash flows of the consolidated companies, among the matters relating to the business conditions, financial position and other matters described in this interim report, or in the "Business and Other Risks" described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2024-Q2RestatedAnnual report
「During the second quarter of the fiscal year, there were no material changes in the occurrence of major risks that management recognizes as potentially having a material impact on the financial position, operating results or cash flows of the consolidated companies, among the matters relating to the business conditions, financial position and other matters described in this quarterly report, or in the "Business and Other Risks" described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2023-Q1RestatedAnnual report
「During the cumulative first-quarter consolidated period, there were no material changes in matters described in this quarterly report concerning the status of the business, financial information and other matters that could materially affect investors' decisions, or in the business and other risks described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2022MitigatedAnnual report
「The company established its basic information security policy in May 2021 and, after undergoing an assessment by a third-party organization in July of the same year, obtained certification under the international ISMS (Information Security Management System) standard ISO/IEC 27001:2013 and Japan's domestic standard JIS Q 27001:2014.」
As measures against the risks of personal information leaks and unauthorized access, the company specifically disclosed the establishment of its basic information security policy and acquisition of ISMS certification. - FY2022-Q2RestatedAnnual report
「During the second quarter of the fiscal year, there were no material changes in the occurrence of major risks that management recognizes as potentially having a material impact on the financial position, operating results or cash flows of the consolidated companies, among the matters relating to the business conditions, financial position and other matters described in this quarterly report, or in the "Business and Other Risks" described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2022-Q1RestatedAnnual report
「During the cumulative first-quarter consolidated period, there were no material changes in matters described in this quarterly report concerning the status of the business, financial information and other matters that could materially affect investors' decisions, or in the business and other risks described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2020-Q2RestatedAnnual report
「During the cumulative second-quarter consolidated period, there were no significant changes in the matters described in the quarterly report concerning business conditions and financial information that could materially affect investors’ decisions, or in the business risks described in the securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2019-Q1RestatedAnnual report
「During the cumulative first-quarter consolidated period, there were no material changes in matters described in this quarterly report concerning the status of the business, financial information and other matters that could materially affect investors' decisions, or in the business and other risks described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2018WorsenedAnnual report
「As the group expands overseas, it may need to comply with overseas regulations governing the protection of personal information, including the European Union's (EU's) General Data Protection Regulation. The group will respond as appropriate, obtaining advice from external experts where necessary, but if it unintentionally violates such regulations and is subject to substantial penalties, this may affect its business and financial results.」
The scope of personal information leakage and management risks expanded from domestic regulations to overseas personal information protection regulations, and the company noted the possibility of substantial penalties. - FY2018-Q2RestatedAnnual report
「During the cumulative second-quarter consolidated period, there were no significant changes in the matters described in the quarterly report concerning business conditions and financial information that could materially affect investors’ decisions, or in the business risks described in the securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2018-Q1RestatedAnnual report
「During the cumulative first-quarter consolidated period, there were no material changes in matters described in this quarterly report concerning the status of the business, financial information and other matters that could materially affect investors' decisions, or in the business and other risks described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2017-Q3RestatedAnnual report
「During the cumulative third-quarter consolidated period, there were no material changes in matters described in this quarterly report concerning the status of the business, financial information and other matters that could materially affect investors' decisions, or in the business and other risks described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2017-Q2RestatedAnnual report
「During the cumulative second-quarter consolidated period, there were no significant changes in the matters described in the quarterly report concerning business conditions and financial information that could materially affect investors’ decisions, or in the business risks described in the securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2017-Q1RestatedAnnual report
「During the cumulative first-quarter consolidated period, there were no material changes in matters described in this quarterly report concerning the status of the business, financial information and other matters that could materially affect investors' decisions, or in the business and other risks described in the annual securities report for the previous fiscal year.」
The company explains that there have been no material changes regarding the risk of damage to credibility due to personal information leaks and unauthorized access. - FY2016First statedAnnual report
「If personal information leaks externally due to the intentional or negligent actions of group personnel, service providers or others, or if external leakage or similar incidents occur due to unauthorized external access or unforeseen events, the group may incur substantial costs to respond appropriately, face claims for damages, and suffer damage to the credibility and brand of the group and its services, which may affect its business and financial results.」
The company discloses the risk of leaks after describing measures including internal rules, training, PrivacyMark certification and access restrictions.