Leakage of customers’ personal information
First written in FY2017. 3 of 5 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2025: 4 of 19 companies on the "Worse" side.
48 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「However, if customers' personal information is leaked for any reason, the resulting damage to trust may affect the company's business performance.」
The risk of damage to trust from customer-information leaks remains, alongside measures including employee training. - FY2020RestatedAnnual report
「We have taken comprehensive measures, including thorough employee training, to ensure that personal information obtained from customers is never leaked. However, if customers' personal information is leaked for any reason, the resulting damage to trust may affect the company's business performance.」
The risk of damage to trust from personal-information leaks remains, alongside measures including employee training. - FY2019RestatedAnnual report
「We have taken comprehensive measures, including thorough employee training, to ensure that personal information obtained from customers is never leaked. However, if customers' personal information is leaked for any reason, the resulting damage to trust may affect the company's business performance.」
The risk of damage to trust from personal-information leaks remains, alongside measures including employee training. - FY2018MitigatedAnnual report
「We have taken comprehensive measures, including thorough employee training, to ensure that personal information obtained from customers is never leaked. However, if customers' personal information is leaked for any reason, the resulting damage to trust may affect the company's business performance.」
The risk of personal-information leaks continues to be recognised, with measures including thorough employee training described as a response. - FY2017First statedAnnual report
「However, if customers' personal information is leaked for any reason, the resulting damage to trust may affect the company's business performance.」
The risk that a personal-information leak could damage trust and affect business performance is described for the first time as a separate item.