Improving Convenience Through ICT

「To improve pharmacy convenience, the company will pursue initiatives that make pharmacies and pharmacists more accessible to more patients through DX efforts and collaboration, including the broad provision of information to patients using a cloud-based electronic medication record system.」

「In June 2025, the company joined the next-generation remote customer service platform provided by KDDI CORPORATION in booths located inside Lawson stores. By connecting the platform with the Group’s online-only pharmacy “クオールどこでも薬局” (QOL Anywhere Pharmacy), without requiring patients to use their own smartphones or other devices, the company will provide online medication counseling to a wide range of patients, deliver new customer experiences, and help address issues including the uneven distribution of medical resources between urban and regional areas.」

「In July 2024, the company introduced “Amazon Pharmacy,” provided by Amazon, at its core subsidiary クオール株式会社. The service can be used for online medication counseling by pharmacies through to delivery of prescription drugs.」

「Regarding DX, the company will reform the pharmacy business model and respond rapidly to the medical DX initiatives required by the government, including support for electronic prescriptions.」

「In September 2023, as a board member company of the Consortium for Promoting DX in Pharmacies, the company jointly proposed the partial outsourcing of dispensing operations to the Cabinet Office’s Secretariat for Promotion of Regional Revitalization. The company will continue to assess mechanisms that strengthen pharmacists’ face-to-face services in local communities. In addition, to help realize “a people-friendly digital society that leaves no one behind,” the company was appointed a Digital Promotion Commissioner by the Digital Agency. The company will continue contributing to local communities by increasing the number of Digital Promotion Commissioners.」

「The company has newly added smartphone payment and real-time prescription call-status checking functions to “クオールおくすり便” (QOL’s prescription service), a LINE mini-app that provides advance prescription submission and other services. Together with prescription-dispensing completion notifications, these functions complete a mobile ordering system that allows patients to handle the process from prescription acceptance through payment on their smartphones. The company will work to further reduce the time patients spend waiting at pharmacies and improve convenience.」

「In pharmacy operations, we are working to address social needs and improve user convenience, while pursuing higher-quality pharmacy operations through the active expansion of home and institutional dispensing, which has been a new business pillar since the previous fiscal year, and the enhancement of the “Qol O-kusuri-bin (LINE Mini App)” service.」

「In addition, since April 2022, the company has operated “クオールおくすり便” (QOL’s prescription service), a service that provides advance prescription reservations and health information via LINE. The company is working to add further functions, including same-day delivery, to improve convenience and increase the number of users.」

「In pharmacy operations, we launched the “Qol O-kusuri-bin” service in April 2022, enabling advance prescription reservations and the provision of health information via LINE. The number of users has been increasing steadily.」

「In addition, our group has established a DX and AI Promotion Office to promote the use of digital and artificial intelligence technologies. Going forward, we will accelerate digital transformation initiatives and promote the development of next-generation pharmacies, including expanding the introduction of online eligibility verification and realizing new medicine delivery methods in cooperation with government authorities.」

「At our health insurance pharmacies, we are also expanding the use of Qol Cards and the prescription transmission app and advancing digitalization as we prepare for certification as a Digital Transformation Stock.」

「Our group has established a DX and AI Promotion Office to promote the use of digital and artificial intelligence technologies. Going forward, we will accelerate digital transformation initiatives and promote the development of next-generation pharmacies, including the early introduction of online eligibility verification and the development of new medicine delivery methods in cooperation with government authorities.」

「In pharmacy operations, we introduced state-of-the-art technologies at the Ebisu store of Qol Pharmacy, including the automated drug-picking device “Drug Station,” the open-access parcel locker “PUDO Station,” and the remotely operated robot “newme.” At the Natural Lawson Qol Pharmacy Toyosu 3-chome store, we also introduced a locker that enables customers to collect medicines without face-to-face contact by using a QR code, thereby creating a model for next-generation pharmacies.」

「To support online medication counseling, our group is gradually introducing the dispensing pharmacy counter support system “Pharms” at all group pharmacies and preparing an infrastructure to accept such services.」

「As part of our efforts to develop a model for next-generation pharmacies, we introduced state-of-the-art technologies at the Ebisu store of Qol Pharmacy, including the automated drug-picking device “Drug Station,” the open-access parcel locker “PUDO Station,” and the remotely operated robot “newme,” in pursuit of the pharmacy model sought by patients.」

「The number of certified health support pharmacies exceeded 100 in November 2019 and reached 114 as of the end of the third quarter. The Group is also enhancing its functions as a family pharmacy and health support pharmacy by providing medical information through pharmacy digital signage and taking other measures.」

「As of the end of the fiscal year, 72 pharmacies had been certified as health support pharmacies. The Group is also enhancing its functions as a family pharmacy and health support pharmacy by providing medical information through in-store digital signage and taking other measures.」

「As of the end of the fiscal year, 60 pharmacies had been certified as health support pharmacies. The Group is also enhancing its functions as a family pharmacy and health support pharmacy by providing medical information through in-store digital signage and taking other measures.」

「In October 2018, we renovated the prescription transmission app to improve convenience at our stores. As of the end of the current fiscal year, 57 stores had been certified as health-support pharmacies. We are also enhancing the functions of our pharmacies as family pharmacies and health-support pharmacies, including by introducing the provision of medical information through digital signage at stores.」

「In addition, to improve customer satisfaction, we are enhancing pharmacy functions, including renovating the prescription transmission app, and aim to increase the number of prescriptions processed.」

「We established a model health-support pharmacy and have promoted health seminars for local residents and self-medication for preclinical conditions using ICT.」

「We established a model health-support pharmacy and have promoted health seminars for local residents and self-medication for preclinical conditions using ICT.」

「We reopened the model store in Hachioji, Tokyo, in June. We are putting into practice the use of ICT and the role of high-function pharmacies capable of supporting self-medication and addressing preclinical conditions. The pharmacy was recognized by the authorities as a “health-support pharmacy” in October.」

「By establishing model stores aimed at becoming new “health-support pharmacies,” we are putting into practice the use of ICT and the role of high-function pharmacies capable of supporting self-medication and addressing preclinical conditions, thereby meeting demand for greater convenience.」

「We will promote improvements in convenience through ICT and establish a system capable of making rapid decisions in response to changes in the business environment.」