Construction Defects, Customer Complaints, Lawsuits and Reputational Damage
First written in FY2021. 1 of 2 entries say "Reframed", first in FY2023. Latest entry: FY2023.
Arr Planner moved to the "Worse" side of this theme in 2023, 1 year after the typical company in this theme (2022).
The whole theme swung hardest in 2026: 7 of 39 companies on the "Worse" side.
11 other companies' latest entry also says "Reframed".
- FY2023ReframedAnnual report
「In the Group's business activities, contractual non-conformities or defects may arise in properties sold and constructed, problems may occur with brokered properties, disputes may arise in negotiations with land lessees and tenants, and complaints or other problems may be raised by neighboring residents during construction.」
The Company has reorganized the former risks of construction defects, complaints and litigation as risks including litigation relating to contractual non-conformity, while separately identifying complaints and reputational damage. - FY2021First statedAnnual report
「Defects or deficiencies may arise in properties sold and constructed, problems may occur with brokered properties, disputes may arise in negotiations with land lessees and tenants, and complaints or other problems may be raised by neighboring residents during construction.」
The Company cites home defect liability insurance, long-term warranties, complaint management, information sharing with management and cooperation with external specialists.