Integrating and Transforming the Used-Home-Buying Experience
First written in FY2019. 5 of 8 entries say "Restated". Latest entry: FY2026.
1 other company's latest entry also says "Restated".
- FY2026RestatedAnnual report
「By designing the entire customer experience from the initial stage of searching for a home through to purchase, we seek to transform the customer experience of buying a home.」
The Group continues to pursue its policy of integrating and renewing the entire home-buying process through content-based media, apps, online chat, online meetings and other channels. - FY2024RestatedAnnual report
「By designing the entire customer experience from the initial stage of searching for a home through to purchase, we seek to transform the customer experience of buying a home.」
The company continues to pursue a transformation of the entire home-buying process through media, agents, online chat and online meetings. - FY2023RestatedAnnual report
「By designing the entire customer experience from the initial stage of searching for a home through to purchase, we seek to transform the customer experience of buying a home.」
The company continues to pursue a transformation of the entire home-buying process through media, agents, online chat and online meetings. - FY2022-Q2AdvancedAnnual report
「As specific initiatives, in December 2021 we opened the "cowcamo Kichijoji Showroom" and worked to improve the customer experience by integrating online and offline channels. We also promoted the fixed-price packaged renovation product "Pre-made Renovation," launched in September 2021, and renovation services grew 73% year on year.」
The Kichijoji showroom and the promotion of Pre-made Renovation further developed the customer experience from home search through renovation acquisition, and the service growth rate was also disclosed. - FY2022-Q1AdvancedAnnual report
「In August 2021 we opened our first physical store, cowcamo SHOP Jiyugaoka, and worked to improve the customer experience by integrating online and offline channels. In September 2021, we began the full-scale offering of our first fixed-price renovation package, Pre-made Renovation, delivering a customer experience in which high-quality renovation could be obtained easily.」
Opening a physical store and formally offering a fixed-price renovation package moved the customer experience from an online-centred model to an integrated online-offline model spanning home searches through renovation acquisition. - FY2021RestatedAnnual report
「By designing the entire customer experience from the initial stage of searching for a home through to purchase, we seek to transform the customer experience of buying a home.」
The policy of transforming the entire home-buying process through media, agents and online chat continues. - FY2020RestatedAnnual report
「By designing the entire customer experience from the initial stage of searching for a home through to purchase, we seek to transform the customer experience of buying a home.」
The policy of integrating and transforming the customer experience across the entire home-buying process continues. - FY2019First statedAnnual report
「By designing the entire customer experience from the initial stage of searching for a home through to purchase, we seek to transform the customer experience of buying a home.」
The company plans to combine social media, content media, online chat and agent services.