Customer Trust and Customer-Centric Value Creation
First written in FY2016. 25 of 27 entries say "Restated". Latest entry: FY2026.
9 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Since its founding in 1978, the Group has pursued “fashion-forward styles, high quality and reasonable prices” and taken customers’ views seriously in order to earn their trust.」
The Company continues to follow a basic policy centered on the management philosophy of fashion-forward styles, high quality and reasonable prices, customer trust, and customers’ views. - 2026-03-26RestatedEarnings
「The key concepts are “high sensitivity, high quality and reasonable prices,” and we worked to deliver “high-quality products, attentive service and comfortable stores” from the customer’s perspective.」
The company reconfirmed its basic policy of delivering value based on customer needs, price and quality. - FY2024RestatedAnnual report
「Since its founding in 1978, the Group has pursued “fashion-forward styles, high quality and reasonable prices” and taken customers’ views seriously in order to earn their trust.」
The Company has reaffirmed customer trust, customers’ views, and fashion-forward styles, high quality and reasonable prices as its enduring management philosophy. - FY2024-Q3RestatedAnnual report
「The Group maintained a high proportion of production in ASEAN, positioned “fashion-forward styles, high quality and reasonable prices” as its key concept, and worked from the customer’s perspective to deliver “high-quality products, attentive service and comfortable stores.”」
The Company continues to pursue fashion-forward styles, high quality and reasonable prices, as well as products, customer service and stores developed from the customer’s perspective. - FY2024-Q2RestatedAnnual report
「The Company maintained a high proportion of production in ASEAN, positioned “fashion-forward styles, high quality and reasonable prices” as its key concept, and worked from the customer’s perspective to deliver “high-quality products, attentive service and comfortable stores.”」
The Company continues to pursue fashion-forward styles, high quality and reasonable prices, as well as products, customer service and stores developed from the customer’s perspective. - FY2024-Q1RestatedAnnual report
「Under these circumstances, the Group maintained a high proportion of production in ASEAN and, under its product concept of “fashion-forward styles, high quality and reasonable prices,” actively pursued product planning tailored to customer needs, improvements in the usability of its proprietary e-commerce site, and customer acquisition and promotional activities using social media and other channels, while working from the customer’s perspective to deliver “high-quality products, attentive service and comfortable stores.”」
The Company continues to provide high-quality products at reasonable prices and develop products, customer service and stores from the customer’s perspective. - FY2023RestatedAnnual report
「Since its founding in 1978, the Company has pursued “fashion-forward styles, high quality and reasonable prices” and taken customers’ views seriously in order to earn their trust.」
The Company continues to follow a basic policy centered on the management philosophy of fashion-forward styles, high quality and reasonable prices, customer trust, and customers’ views. - FY2023-Q2RestatedAnnual report
「Under these circumstances, the Group maintained a high proportion of production in ASEAN and, under its product concept of “fashion-forward styles, high quality and reasonable prices,” worked from the customer’s perspective to deliver “high-quality products, attentive service and comfortable stores.” It also worked to improve the usability of its proprietary e-commerce site and conducted active customer acquisition and promotional activities using product planning tailored to customer needs, social media and other channels.」
The Company continues to provide customer-focused value covering products, customer service, store environments, e-commerce and promotions, based on high-quality products at reasonable prices. - FY2022ReframedAnnual report
「Management vision: enabling everyone to experience “Honeys” anytime and anywhere」
While maintaining its longstanding policy of emphasizing customer trust, quality, price and customers’ views, the Company has expanded its vision to include broadening customer touchpoints regardless of time or place. - FY2022-Q3RestatedAnnual report
「The Group maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2022-Q2RestatedAnnual report
「The Company maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2022-Q1RestatedAnnual report
「The Company maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2021RestatedAnnual report
「The Group will continue to value customers’ trust, take customers’ views seriously, and pursue “fashion-forward styles, high quality and reasonable prices.”」
The Group continues to follow a basic policy centered on customer trust, customers’ views, and the management philosophy of fashion-forward styles, high quality and reasonable prices. - FY2021-Q3RestatedAnnual report
「Under these circumstances, the Group maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2021-Q2RestatedAnnual report
「Under these circumstances, the Group maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2021-Q1RestatedAnnual report
「Under these circumstances, the Group maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2020RestatedAnnual report
「The Group will continue to value customers’ trust, take customers’ views seriously, and pursue “fashion-forward styles, high quality and reasonable prices.”」
The Group continues to follow a basic policy centered on customer trust, customers’ views, and the management philosophy of fashion-forward styles, high quality and reasonable prices. - FY2020-Q2RestatedAnnual report
「Under these circumstances, the Group maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2020-Q1RestatedAnnual report
「The Company maintained a high proportion of production in ASEAN and worked to achieve high quality at reasonable prices.」
The Company has reaffirmed its policy of delivering customer value through high quality and reasonable prices, supported by a high proportion of production in ASEAN. - FY2019-Q3RestatedAnnual report
「Under these circumstances, the Group worked to improve customer satisfaction by focusing on the balance between product quality and price and improving the accuracy of merchandising, including the timely launch of products.」
The Company continues to pursue customer-led value creation, emphasizing improved customer satisfaction and the balance between quality and price. - FY2019-Q2RestatedAnnual report
「With the aim of improving customer satisfaction, the Company continued working to deliver fashion-forward styles, high quality and reasonable prices.」
The Company continues to pursue improved customer satisfaction and the delivery of fashion-forward styles, high quality and reasonable prices. - FY2019-Q1RestatedAnnual report
「The Company sought to maintain a high proportion of production in ASEAN and achieve high quality at reasonable prices.」
The Company continues to pursue customer value through high quality and reasonable prices. - FY2018RestatedAnnual report
「The Group will continue to value customers’ trust, take customers’ views seriously, and pursue “fashion-forward styles, high quality and reasonable prices.”」
The Company has reaffirmed customer trust, customers’ views, and fashion-forward styles, high quality and reasonable prices as its management philosophy, unchanged since its founding. - FY2018-Q2RestatedAnnual report
「Under these circumstances, the Group worked to improve customer satisfaction by developing brands targeting a broad range of age groups and planning products with a focus on balancing quality and price.」
The Group has reiterated its customer-led approach to value creation, emphasizing a broad customer base, the balance between quality and price, and customer satisfaction. - FY2017RestatedAnnual report
「The Group will continue to value customers’ trust, take customers’ views seriously, and pursue “fashion-forward styles, high quality and reasonable prices.”」
The Group continues to follow a basic policy centered on customer trust, customers’ views, and the management philosophy of fashion-forward styles, high quality and reasonable prices. - FY2017-Q2RestatedAnnual report
「We worked to rebuild our brand concept from the customer’s perspective.」
The Company continues to pursue brand management based on the customer’s perspective. - FY2016First statedAnnual report
「The Company’s management philosophy is based on 3 principles: earning customers’ trust, providing customers with value in the form of “fashion-forward styles, high quality and reasonable prices,” and taking customers’ views seriously. As a basic policy, the Company is committed to strengthening corporate governance in order to achieve sustainable growth in corporate value through the realization of these principles.」
The Company’s management philosophy emphasizes customer trust, quality and price value, and customers’ views.