Enhancing Selling Skills and Customer Service Through Employee Education
First written in FY2016. 19 of 20 entries say "Restated". Latest entry: FY2026.
10 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「We provide employees with practical experience through store operations, while developing the capabilities of prospective managers in areas including sales-floor management, product knowledge, customer service, numerical management and staff development. To improve employee skills, we are also strengthening frontline capabilities through practical training centered on OJT, supplemented as necessary by in-house training by category.」
The policy specifically describes advancing employee training through store operations, OJT, in-house training by category and capability development for prospective managers. - FY2026-H1RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2025RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2025-H1RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2024-Q1RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. The current disclosure does not explicitly mention employee training itself. - FY2022-Q3RestatedAnnual report
「Our management aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2022-Q2RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2022-Q1RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2021RestatedAnnual report
「Our management policy aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2021-Q3RestatedAnnual report
「Our management aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2021-Q2RestatedAnnual report
「Our management aimed at achieving “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we continue our company-wide management efforts.」
We continue to implement specific measures to reflect customer feedback in product development, work-system improvements and enhanced customer service. - FY2020RestatedAnnual report
「We have worked to improve sales capabilities through employee training and strengthen our product policies to meet customer needs, with the aim of achieving our longstanding management理念 of “100% customer satisfaction.”」
We continue to improve sales capabilities through employee training and strengthen our product policies to meet customer needs. - FY2020-Q3RestatedAnnual report
「Our management based on the goal of “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we have continued our company-wide management efforts. We will continue to evolve as a “creator of better living” that creates more comfortable lives.」
We are reaffirming our policy of reflecting customer feedback in product development, work-system improvements and enhanced customer service. - FY2020-Q2RestatedAnnual report
「Our management based on the goal of “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we have continued our company-wide management efforts. We will continue to evolve as a “creator of better living” that creates more comfortable lives.」
We are reaffirming our policy of reflecting customer feedback in product development, work-system improvements and enhanced customer service. - FY2020-Q1RestatedAnnual report
「Our management based on the goal of “100% customer satisfaction” has been reflected in product development informed by customer feedback, improvements to our operating systems and enhancements to customer service, as we have continued our company-wide management efforts. We will continue to evolve as a “creator of better living” that creates more comfortable lives.」
We are reaffirming our policy of reflecting customer feedback in product development, work-system improvements and enhanced customer service. - FY2019RestatedAnnual report
「We have worked to improve sales capabilities through employee training and strengthen our product policies to meet customer needs, with the aim of achieving our longstanding management理念 of “100% customer satisfaction.”」
We continue to improve sales capabilities through employee training and strengthen our product policies to meet customer needs. - FY2019-Q3RestatedAnnual report
「We have continued company-wide management efforts aimed at achieving “100% customer satisfaction,” reflecting customer feedback in product development, improving work systems and enhancing customer service.」
We are reaffirming our policy of reflecting customer feedback in product development, work-system improvements and enhanced customer service. The current disclosure does not explicitly mention employee training or improved sales capabilities. - FY2018RestatedAnnual report
「We have worked to improve sales capabilities through employee training and strengthen our product policies to meet customer needs, with the aim of achieving our longstanding management理念 of “100% customer satisfaction.”」
We continue to improve sales capabilities through employee training as a specific measure to raise customer satisfaction. - FY2017RestatedAnnual report
「We have worked to improve sales capabilities through employee training and strengthen our product policies to meet customer needs, with the aim of achieving our longstanding management理念 of “100% customer satisfaction.”」
We continue to improve sales capabilities through employee training as a specific measure to raise customer satisfaction. - FY2016First statedAnnual report
「We have worked to improve sales capabilities through employee training and strengthen our product policies to meet customer needs.」
Employee training, improved sales capabilities and improved customer service are positioned as specific measures to raise customer satisfaction.