Customer First and Achieving Customer Satisfaction
First written in FY2017. 12 of 14 entries say "Restated". Latest entry: FY2025-H1.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
14 other companies' latest entry also says "Restated".
- FY2025-H1RestatedAnnual report
「Against this backdrop, during the current period as well, the group has continued to designate a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC, particularly service capabilities.」
The company continues to uphold a customer-focused policy based on a spirit of hospitality and improved QSC standards to promote customer visits. - FY2025-Q1RestatedAnnual report
「During the current period as well, the company has designated a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC, particularly service capabilities.」
To increase the number of customer visits, the company continues to strengthen its operating capabilities through a spirit of hospitality and improved QSC standards. - FY2024RestatedAnnual report
「With customer first as our motto, we will provide customers with healthy, delicious meals more quickly and at lower prices in clean, pleasant restaurants, thereby pursuing customer satisfaction.」
Customer first continues to be upheld through customer satisfaction achieved by providing health, taste, cleanliness, speed and value. - FY2024-Q3RestatedAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key policy, worked to strengthen its sales capabilities by improving QSC, particularly service capabilities, and pursued attracting as many customers as possible.」
To promote customer visits, the company continues to pursue a spirit of hospitality and stronger operating capabilities through improved QSC standards. - FY2024-Q2RestatedAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC (product quality, service and cleanliness), particularly service capabilities.」
To increase customer visits, the company continues to pursue a spirit of hospitality and improved QSC standards as part of its customer-focused policy. - FY2024-Q1Addition of a hospitality policyAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC (product quality, service and cleanliness), particularly service capabilities.」
To increase customer visits, the company has made a spirit of hospitality a key policy and is strengthening its operating capabilities by improving QSC standards. - FY2023-Q3RestatedAnnual report
「We have worked to improve satisfaction among existing customers and attract new customers.」
Improving satisfaction among existing customers and attracting new customers continue to be presented as objectives for developing customer-focused restaurants. - FY2023-Q1RestatedAnnual report
「We have worked to improve satisfaction among existing customers and attract new customers.」
Improving satisfaction among existing customers and attracting new customers continue to be presented as performance objectives for developing customer-focused restaurants. - FY2022-Q3RestatedAnnual report
「Going forward, the company will thoroughly implement infection-prevention measures so that customers can dine safely in its stores, work to improve QSC levels and create an environment that satisfies customers, and strive to secure revenue and generate profits.」
Improving safe, reassuring restaurant environments that contribute to customer satisfaction and raising QSC standards continue to be presented as customer-focused policies. - FY2021RestatedAnnual report
「With customer first as our motto, we will provide customers with healthy, delicious meals more quickly and at lower prices in clean, pleasant restaurants, thereby pursuing customer satisfaction.」
Customer first continues to be upheld through customer satisfaction achieved by providing healthy, clean, fast and low-priced offerings. - FY2020RestatedAnnual report
「With customer first as our motto, we will provide customers with healthy, delicious meals more quickly and at lower prices in clean, pleasant restaurants, thereby pursuing customer satisfaction.」
Customer satisfaction through healthy, clean, fast and low-priced offerings continues to be a core policy. - FY2019RestatedAnnual report
「With customer first as our motto, we will provide customers with healthy, delicious meals more quickly and at lower prices in clean, pleasant restaurants, thereby pursuing customer satisfaction.」
Customer first continues to be pursued through healthy, clean, fast and low-priced offerings and customer satisfaction. - FY2018RestatedAnnual report
「With customer first as our motto, we will provide customers with healthy, delicious meals more quickly and at lower prices in clean, pleasant restaurants, thereby pursuing customer satisfaction.」
Customer first continues to be pursued through healthy, clean, fast and low-priced offerings and customer satisfaction. - FY2017First statedAnnual report
「With customer first as our motto, we will work to create total value by providing customers with healthy, delicious meals more quickly and at lower prices in clean, pleasant restaurants.」
Customer first is described as creating value through healthy, clean, fast and low-priced offerings.