Risk of Personal Information Leaks Involving Customers and Others
First written in FY2017. 3 of 4 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
129 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「The Group handles personal information as defined under the Act on the Protection of Personal Information. Although we take the utmost care to establish appropriate management systems and handle personal information, if personal information, including customer information held by the Group, is leaked, the Group may suffer significant damage to its brand image and its performance may be affected as a result of a loss of social credibility and claims for damages, among other consequences.」
The risk of personal information leakage and the response through strengthening management systems were reconfirmed. - FY2019RestatedAnnual report
「If personal information, including customer information held by the Group, is leaked, the Group may suffer significant damage to its brand image and its performance may be affected as a result of a loss of social credibility and claims for damages, among other consequences.」
The risk of damage to credibility, claims for damages and the brand image resulting from the leakage of personal information continued to be disclosed. - FY2018RestatedAnnual report
「If personal information, including customer information held within the Group, were to be leaked, the Group’s brand image could be significantly damaged by loss of social credibility and the filing of claims for damages, potentially affecting its financial results.」
The risk of damage to credibility, claims for damages and the brand image resulting from the leakage of personal information, including customer information, continued. - FY2017First statedAnnual report
「If personal information, including customer information held within the Group, were to be leaked, the Group’s brand image could be significantly damaged by loss of social credibility and the filing of claims for damages, potentially affecting its financial results.」
The impact of personal information leaks on credibility, damages claims and brand image was identified as a risk for the first time.