Transformation to Store-Led Management
First written in FY2017. 4 of 5 entries say "Advanced", first in FY2018-Q3. Latest entry: FY2020-Q3.
The whole theme swung hardest in 2020: 3 of 10 companies on the "Worse" side.
4 other companies' latest entry also says "Advanced".
- FY2020-Q3AdvancedAnnual report
「In addition to reviewing the cost structure of each store, we will delegate authority and responsibility focused on each business format while maintaining compliance functions, and reduce the size of the head office, including head office personnel costs.」
The company stated its policy of delegating authority and responsibility by business format while maintaining compliance functions, and reducing the size of the head office, in preparation for store-led operations. - FY2020-Q1AdvancedAnnual report
「To create a smaller head office with a stronger focus on frontline operations, we delegated authority and responsibility focused on each business format and relocated the head office to part of an existing store.」
As part of the transition to a smaller head office that delegates authority and responsibility to frontline operations, the company delegated authority by business format and relocated the head office into an existing store. - FY2018AdvancedAnnual report
「We regularly hold the Store Manager Academy, a training programme for learning the key knowledge and approaches required of store managers. We also changed our personnel system so that store managers can take the initiative in operating their stores independently.」
To support store-led management, the company regularly held the Store Manager Academy and changed its personnel system to encourage store managers to operate their stores independently. - FY2018-Q3AdvancedAnnual report
「As part of our human resources initiatives, we held the “Store Manager Academy” to develop the capabilities of individual stores so that they can identify customer needs and adapt to market changes under store-led management.」
To support store-led management, the company conducted the Store Manager Academy to enable store managers to identify customer needs and respond to market changes. - FY2017First statedAnnual report
「In conjunction with the head office relocation, we introduced a free-address office without walls or partitions to foster an open and active organisational culture, and focused on revitalising communication between departments.」
As the first step towards store-led management, the company used the head office relocation as an opportunity to transform its organisational culture and interdepartmental communication.