Strengthening frontline capabilities through a store-manager-led operating structure
First written in FY2017. 2 of 3 entries say "Restated". Latest entry: FY2019.
2 other companies' latest entry also says "Restated".
- FY2019RestatedAnnual report
「In terms of sales policy, as part of strengthening frontline capabilities, we have worked to strengthen and develop store managers and department chiefs so that they can respond promptly and appropriately to matters based on frontline decisions, with the aim of achieving store-level management led by store managers.」
The company continues to pursue store-level management led by store managers and the strengthening and development of store managers and department chiefs as measures to improve frontline capabilities. - FY2018RestatedAnnual report
「In terms of sales policy, in addition to strengthening frontline capabilities to enable prompt and appropriate responses in store operations led by store managers,」
The company continues to use prompt store-manager-led operations as a means of strengthening frontline capabilities. - FY2017First statedAnnual report
「In terms of sales policy, we will work to strengthen frontline capabilities by establishing a store-manager-led operating structure and encouraging store managers to think like store owners. The head office will then actively support store managers’ decisions, develop their ability to think and act at the store level, and enable them to respond promptly and appropriately to customers’ diverse needs.」
The company has presented a store-manager-led operating structure, with store managers as the central figures in store operations and the head office supporting their decisions.