Strengthening the Recruitment and Training of Staff

「Through stronger recruitment and training of store personnel and the promotion of CRM strategies, sales per employee increased 5.9% year on year.」

「Through stronger recruitment and training of store personnel and the promotion of CRM strategies, sales per employee increased 5.9% year on year.」

「Target for the fiscal year ending August 2030: 15 Level 2 and 200 Level 3 jewellery coordinator certifications. Level 2: 15; Level 3: 184. Employee engagement: Raise the percentage responding “Achieved” in the annual survey’s assessment of the 4 Engagement Rules items to at least 90%. 84.8%. Work-life balance: Raise the average paid leave utilisation rate to 60%. 49.2%. Advancement of women: Raise the percentage of women in management positions to 56% and the percentage of female officers to 30%. Women in management positions: 52.5%; female officers: 20.0%.」

「In Japan, sales per employee increased significantly, rising 9.4% year on year, as progress was made in recruiting and developing store personnel, which had been a challenge.」

「As a result, beginning with the 5th contest, in which the company participated for the first time, the company achieved the outstanding feat of placing at the top among approximately 30,000 participants in 4 consecutive contests, including the 6th, 7th, and this 8th contest, with a different staff member winning each time.」

「Amid intensifying competition to acquire talent and accelerating labour mobility due to the declining working-age population, the company worked to promote proactive investment in its workforce for future growth, including strengthening recruitment activities and improving the treatment of existing employees.」

「During the first quarter of the consolidated fiscal period, overall performance remained sluggish due to a decline in bridal jewellery and the impact of staff shortages at some stores. From the second quarter onward, however, store staffing was gradually being replenished, and in addition to a gradual recovery in bridal jewellery, high-end fashion jewellery, particularly at events, performed steadily. As a result, sales increased by ¥74 million, or 1.7%, from the same quarter of the previous year.」

「In terms of costs, personnel expenses increased significantly because the company strengthened measures to secure and retain talent.」

「The company will continue to rigorously implement “engagement-based recruitment” and work to secure suitable personnel, while promoting company-wide adoption of its code of conduct, the “festaria Group Engagement Rules.” In addition, it will continue to provide education and training opportunities to support growth, including by creating an environment in which employees can approach operational improvement from a more management-oriented perspective and supporting reskilling associated with digital transformation, with the aim of developing the next generation of managers.」

「As part of its efforts to strengthen its talent base, the company promoted “engagement-based recruitment,” which places importance on candidates’ identification with its code of conduct, the “festaria Group Engagement Rules.” It also enhanced various training programmes and strengthened talent development through continued support from a specialist team. In addition, it worked to improve the working environment by raising wages against a backdrop of rising prices and expanding employee benefits suited to the promotion of work-style reforms.」

「As part of its efforts to strengthen its talent base, the company sought to improve employee engagement over the medium to long term through recruitment. Rather than focusing on skills, it concentrated on “engagement-based recruitment,” placing emphasis on candidates’ affinity with the company’s culture and their high growth potential, as well as their identification with the company’s code of conduct, the “festaria Group Engagement Rules.” For talent development, the company enhanced its training programmes and strengthened activities under which a specialist team continued to provide attentive support to less-experienced store managers and staff, helping them accumulate successful practical experiences and improve their skills and motivation in sales and store operations.」

「As part of its efforts to strengthen its talent base, the company revised its code of conduct, the “festaria Group Engagement Rules,” and promoted its adoption throughout the organisation. It also established a new career path system and clarified specific career advancement goals and the requirements for achieving them, thereby working to create an environment in which each employee can take on challenges aimed at personal growth and find greater fulfilment in their work. To strengthen talent in sales operations, the company focused on development centred on building fundamentals, including continued attentive support from a specialist team for stores managed by less-experienced store managers.」

「As part of its efforts to strengthen its talent base, the company will revise its code of conduct, the “festaria Group Engagement Rules,” and promote its adoption throughout the organisation. It will also introduce a new career path system and clarify the appropriate conditions for career advancement, thereby creating an environment in which each employee can take on challenges aimed at personal growth and find greater fulfilment in their work.」

「The company will work to improve profitability per store by raising the EC sales ratio and strengthening recruitment and training of store personnel.」

「In terms of costs, the company continued to control expenses, including by reducing labour costs, travel and transportation expenses and other costs in line with restrictions on business activities during the COVID-19 pandemic, as well as reviewing various promotional initiatives.」

「In terms of costs, personnel expenses decreased significantly because the company reduced headcount through a reduction in the number of stores and a review of head office personnel.」

「The company will pursue the securing and development of digital talent, enhancement of customer data through advanced CRM, stronger SNS marketing and online customer service by store personnel, expansion of digital customer services for jewellery centred on Diaplus, the restructuring of store operations, and the development of an EC platform covering products, systems, logistics and personnel as priority initiatives for the next period.」

「The company also worked to maintain employment to secure the human resources that underpin its management foundation, while making maximum use of government support measures.」

「The company will also focus on strengthening its talent base, seek to improve retention of outstanding personnel, and continue efforts to standardise operations across stores and head office, thereby further improving productivity in each area of operations.」

「The company promoted personnel exchanges and transfers between head office employees and sales staff, seeking to reduce head office costs while strengthening internal controls and standardising operations from an overall optimisation perspective.」

「The company promoted personnel exchanges and transfers between head office employees and sales staff, seeking to reduce head office costs while developing head office personnel with frontline insight and promoting the standardisation of operations from an overall optimisation perspective.」

「As complementary measures, the company pursued head office reform, including the proactive appointment of expert personnel and the use of consulting support and other external assistance. However, this instead triggered an expansion in costs, worsening head office productivity.」

「In terms of costs, personnel expenses increased significantly due to strengthened recruitment to secure sales staff and the expansion of the head office workforce with specialised expertise.」

「In terms of costs, in addition to higher expenses for strengthening recruitment and securing talent amid labour shortages, personnel expenses increased significantly as the company strengthened its head office workforce with specialised know-how.」

「In terms of costs, the company made capital investments in various infrastructure improvements in addition to expenses related to strengthening its workforce, including head office personnel. However, the contribution to overall sales, as analysed from the head office expense-to-sales ratio, was limited, leaving challenges in the progress of structural reform.」

「Although retirement benefit costs increased following the Bank of Japan’s introduction of negative interest rates, and personnel expenses related to strengthening the workforce, including recruitment costs, rose significantly, selling, general and administrative expenses decreased 1.0% year on year as the company rationalised promotional measures by verifying their cost effectiveness.」

「The company positioned “recruitment and talent development” as a key priority in strengthening its foundations and focused on securing and developing outstanding talent. Specifically, it made proactive investments in the use of recruitment services, education and training, and other areas.」

「Strengthening recruitment and talent development initiatives」