PAL GROUP Holdings (2726) · InitiativeDropped
Improving Customer Satisfaction (CS)
First written in FY2018. 1 of 2 entries say "Dropped", first in FY2019. Latest entry: FY2019.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Customer Satisfaction Improvement InitiativesA theme 4 companies write about · 0 as a headwind · 4 as a tailwind
0 other companies' latest entry also says "Dropped".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2019DroppedAnnual reportThe current management policy and issues to be addressed contain no identifiable reference to improving customer satisfaction as an individual measure.
- FY2018First statedAnnual report
「③ We will work to improve customer satisfaction (CS) and earn even greater support from our customers.」
Customer satisfaction improvement is explicitly identified as a measure to expand customer support.