Announced details
New-hire training for new graduates, telephone response, and initial response handling at the Customer Concierge Center
Preparation workload for training staff was reduced to almost zero. The service was rated as having no time lag of approximately 3–4 seconds, which is common with other tools. A stable score of at least 80 points was set as the condition for proceeding to in-person testing.
A business relationship in which FORVAL CORPORATION has adopted Sapeet’s SAPI Role-Play for new-hire training. Capital and personnel relationships: Not disclosed.
14th Floor, Aoyama Oval Building, 5-52-2 Jingumae, Shibuya-ku, Tokyo; Representative Director and President Nakajima Masanori (中島將典); listed on the Tokyo Stock Exchange Standard Market. The company’s core business is providing hands-on consulting for small and medium-sized enterprises and small businesses, with management support services across 5 fields: information and communications, overseas operations, the environment, human resources and education, and entrepreneurship and business succession.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | SAPI Role-Play |
| Counterparty | FORVAL CORPORATION (securities code: 8275) |
| Counterparty overview | 14th Floor, Aoyama Oval Building, 5-52-2 Jingumae, Shibuya-ku, Tokyo; Representative Director and President Nakajima Masanori (中島將典); listed on the Tokyo Stock Exchange Standard Market. The company’s core business is providing hands-on consulting for small and medium-sized enterprises and small businesses, with management support services across 5 fields: information and communications, overseas operations, the environment, human resources and education, and entrepreneurship and business succession. |
| Relationship with the Company | A business relationship in which FORVAL CORPORATION has adopted Sapeet’s SAPI Role-Play for new-hire training. Capital and personnel relationships: Not disclosed. |
| Applicable area | New-hire training for new graduates, telephone response, and initial response handling at the Customer Concierge Center |
| Quantitative Effects | Preparation workload for training staff was reduced to almost zero. The service was rated as having no time lag of approximately 3–4 seconds, which is common with other tools. A stable score of at least 80 points was set as the condition for proceeding to in-person testing. |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.FORVAL CORPORATION faced challenges including the psychological barrier to handling telephone calls, developing the ability to respond to diverse inquiries, and monitoring practice progress while employees worked remotely. SAPI Role-Play enables repeated practice, objective evaluation and visualisation of progress, helping reduce training workload and accelerate the development of productive employees.