Announced details
Debt collection, sales, contact centers, and customer-service training for new and mid-career employees
More than 30 trial participants, 2 weeks, 100% rating for improved customer-service quality (combined total of the top 2 ratings on a 4-point scale), and 92% of participants saying the AI feedback was useful
Officially introduced at: AIFUL CORPORATION. Trial participants: more than 30
AIFUL CORPORATION has entered into a business relationship with Sapeet by adopting its service. Capital and personnel relationships: Not disclosed
Head office: 381-1 Takasago-cho, Karasuma-dori Gojo-agaru, Shimogyo-ku, Kyoto, Kyoto Prefecture; Representative: President and Representative Director Fukuda Mitsuhide (福田光秀); Business activities: consumer finance, business finance and credit guarantee services
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | SAPI Role-Play |
| Counterparty | AIFUL CORPORATION |
| Counterparty overview | Head office: 381-1 Takasago-cho, Karasuma-dori Gojo-agaru, Shimogyo-ku, Kyoto, Kyoto Prefecture; Representative: President and Representative Director Fukuda Mitsuhide (福田光秀); Business activities: consumer finance, business finance and credit guarantee services |
| Relationship with the Company | AIFUL CORPORATION has entered into a business relationship with Sapeet by adopting its service. Capital and personnel relationships: Not disclosed |
| Launch date | Officially introduced. Specific start date: Not disclosed |
| Applicable area | Debt collection, sales, contact centers, and customer-service training for new and mid-career employees |
| Quantitative Effects | More than 30 trial participants, 2 weeks, 100% rating for improved customer-service quality (combined total of the top 2 ratings on a 4-point scale), and 92% of participants saying the AI feedback was useful |
| Usage history | Officially introduced at: AIFUL CORPORATION. Trial participants: more than 30 |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.AIFUL CORPORATION decided to introduce the service to bring new operators up to speed quickly and reduce training costs. In the trial, participants valued the ability to practice repeatedly without being restricted by time or location, as well as the AI-based evaluations and realistic reproductions of conversations similar to those encountered in practice.