Service Strategy by Customer Segment
First written in FY2024. 5 of 7 entries say "Advanced", first in FY2025-H1. Latest entry: 2026-08-07.
No other company in this theme has enough history to compare yet.
- FY2025RestatedAnnual report
「In the parts and services business, revenue declined due to prolonged customer inventory adjustments accompanying lower demand for multilayer mirrors for EUV applications. However, services and other analytical instruments continued to perform steadily, resulting in revenue at the same level as the previous period.」
The Group continues to pursue stable recurring revenue through services tailored to customer segments, with services and other analytical instruments delivering steady sales growth. - FY2025-H1AdvancedAnnual report
「Nevertheless, service revenue increased year on year due to higher service prices and active global expansion of maintenance service contracts.」
Service revenue increased year on year as a result of higher service prices and expanded global sales of maintenance service contracts, representing concrete progress in the existing customer-segment service strategy. - FY2024First statedAnnual report
「By developing and strengthening our businesses to address the different needs of each customer segment, we generate stable recurring revenue and contribute to Rigaku’s growth and development.」
The Group has stated a policy of generating stable recurring revenue through services tailored to customer segments, including packaged 24×7 warranties for semiconductor customers.