Reputational and liability risks from the leakage of personal information and other data
First written in FY2017. 3 of 7 entries say "Restated". Latest entry: FY2026.
Abc-Mart moved to the "Worse" side of this theme in 2021, 5 years before the typical company in this theme (2026).
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
3 other companies' latest entry also says "Reframed".
- FY2026ReframedAnnual report
「To prepare for system failures, including large-scale power outages, we are diversifying risk by moving key systems and servers to the cloud and adding redundancy to infrastructure facilities such as communications networks. To maintain the high availability of these information systems and other infrastructure, we conduct regular and ad hoc system maintenance and software updates, and work to address known vulnerabilities and identify and mitigate potential vulnerabilities.」
In addition to the risk of confidential information leakage, the description of information security management was made more specific to include cloud migration, redundancy in communications networks, maintenance and updates, and vulnerability management. - FY2025ReframedAnnual report
「Our group uses information systems and external services in its digital commerce and service operations. To prepare for system failures, including large-scale power outages, we are diversifying risk by moving key systems and servers to the cloud and adding redundancy to infrastructure facilities such as communications networks. ... If confidential information were to be leaked or lost, we might need to recover the information and pay damages, which could adversely affect results and reduce customer confidence.」
In addition to the existing risk of confidential information leakage, the risk scope now includes system failures associated with digital commerce, the availability of cloud and communications infrastructure, and responses to cyberattacks. - FY2021ReframedAnnual report
「In operating our digital business, our group handles confidential information, including customer information and personal information, as well as trade secrets. If confidential information were to be leaked or lost, we might need to recover the information and pay damages, which could adversely affect results and reduce customer confidence.」
The scope of the risk expanded from the previous risk of customer information leakage to include the leakage or loss of confidential information, such as trade secrets, associated with the digital business. - FY2020RestatedAnnual report
「Although our group exercises the utmost care in protecting customer information, if such information were to leak externally for any reason, this could affect our results through reputational issues and compensation claims by individuals.」
The risks of reputational damage, compensation claims, and an impact on results from customer information leakage have been restated. - FY2019RestatedAnnual report
「Although our group exercises the utmost care in protecting customer information, if such information were to leak externally for any reason, this could affect our results through reputational issues and compensation claims by individuals.」
The risks of reputational damage, compensation claims, and an impact on results from customer information leakage have been restated. - FY2018RestatedAnnual report
「Although our group exercises the utmost care in protecting customer information, if such information were to leak externally for any reason, this could affect our results through reputational issues and compensation claims by individuals.」
The risks of reputational damage, compensation claims, and an impact on results from customer information leakage have been restated with the same content. - FY2017First statedAnnual report
「Although our group exercises the utmost care in protecting customer information, if such information were to leak externally for any reason, this could affect our results through reputational issues and compensation claims by individuals.」
The external leakage of customer information was identified as a risk that could affect results through reputational damage and compensation claims.