Intensifying Competition to Attract Customer Segments through Omnichannel Strategy
First written in FY2018-Q3. 5 of 7 entries say "Restated". Latest entry: FY2020.
1 other company's latest entry also says "Restated".
- FY2020RestatedAnnual report
「As competition with online retail intensifies, we recognize that differentiating physical stores through customer service is of utmost importance.」
The need to differentiate physical stores through customer service in response to intensifying competition with online retail was also highlighted in the full-year filing. - FY2019RestatedAnnual report
「In domestic consumption, competition has intensified as the internet has grown rapidly, making it essential to strengthen the omnichannel strategy.」
The intensification of retail competition against the backdrop of internet growth and the need to strengthen the omnichannel strategy continue to be highlighted. - FY2019-Q3RestatedAnnual report
「In domestic consumption, competition among retail services has intensified as the internet has grown rapidly, making it essential to strengthen the omnichannel strategy.」
The intensification of retail service competition due to rapid internet growth and the need to strengthen the omnichannel strategy continue to be highlighted. - FY2019-Q2RestatedAnnual report
「In domestic consumption, competition among retailers for service quality has intensified due to the rapid growth of online commerce, making the strengthening of omnichannel strategies an urgent issue.」
The overheating of retail service competition due to rapid internet growth and the challenge of responding to customer acquisition and retention through omnichannel channels have been reiterated. - FY2019-Q1WorsenedAnnual report
「In domestic consumption, competition among retailers for service quality has intensified due to the rapid growth of online commerce, making the strengthening of omnichannel strategies an urgent issue.」
Regarding competition to acquire customers through omnichannel channels, competition among retail services has intensified against the backdrop of rapid internet growth, making strengthening omnichannel capabilities an urgent issue. - FY2018RestatedAnnual report
「Efforts to retain customers through omnichannel strategies have been increasing across industries.」
The industry's view that competition to acquire and retain customers through omnichannel strategies is intensifying has continued. - FY2018-Q3First statedAnnual report
「In domestic consumption, demand has grown for value-added services and other offerings in addition to consumer goods, particularly in central urban areas, amid increased spending by foreign visitors. At the same time, companies across industries have increasingly focused on acquiring customers through omnichannel strategies.」
For the first time, the filing stated the industry's view that efforts to acquire customer segments through omnichannel strategies are expanding beyond the industry.