Agile and Flexible Response to Changing Customer Needs
First written in FY2017-Q1. 17 of 23 entries say "Restated". Latest entry: FY2027-H1.
Tabio moved to the "Worse" side of this theme in 2026.
The whole theme swung hardest in 2026: 1 of 6 companies on the "Worse" side.
0 other companies' latest entry also says "Reframed".
- FY2027-H1ReframedAnnual report
「We worked to build a foundation for sustainable growth by expanding our entry-price product range, pursuing a strategy to strengthen our e-commerce marketplaces, proposing products that address customer needs, expanding sales channels in the sports and BtoB fields, and promoting local production for local consumption overseas.」
The policy for responding to changing customer needs was reorganized to cover several specific areas, including entry-price products, e-commerce marketplaces, proposals designed to address customer needs, and sports and BtoB sales channels. - FY2024-Q3RestatedAnnual report
「To establish production structures and sales methods capable of responding to pulse-driven consumption, we changed the timing of preview events for core products. As a result, we are reviewing our product supply structure to achieve both stable production of core products and production that can respond immediately to demand for trend products.」
The policy of responding to customers by reviewing production structures and sales methods in line with pulse-driven consumption and changing trends continues. - FY2024-Q1ReframedAnnual report
「Customers' purchasing behavior is increasingly taking a pulse-driven form in addition to the conventional journey-based pattern, creating a need to establish agile, rapid production structures and sales methods capable of responding to the latest trends.」
The policy of responding to changing customer needs has been made more specific, shifting from conventional customer-needs responsiveness to rapid responses to journey-based and pulse-driven purchasing behavior and the latest trends. - FY2023-Q3ReframedAnnual report
「We are accelerating the opening and renovation of OMO stores, which integrate physical and online channels. By providing customers with new purchasing experiences, we are improving convenience, customer satisfaction and the acquisition of new customers.」
The policy of responding to changing customer needs is expressed through improving customer satisfaction and acquiring new customers by providing new purchasing experiences and greater convenience through OMO stores. - FY2023-Q2RestatedAnnual report
「We are working to improve our ability to make proposals to customers by strengthening high-value-added services tailored to each individual customer.」
The policy of responding to changing customer demand through proposals tailored to individual needs and high-value-added services continues. - FY2022RestatedAnnual report
「By adhering to our corporate philosophy of maintaining the unchanging while embracing change, advancing management that puts customers first, and implementing steady yet challenging measures while anticipating the near-term future, we aim to build a corporate group capable of responding nimbly to changes in the times and the business environment.」
The policy of putting customers first, implementing measures in anticipation of the future and responding nimbly to changes in the business environment continues. - FY2022-Q3RestatedAnnual report
「There is an increasing need to promote products suited to new lifestyles to customers through both digital and physical channels.」
The policy of promoting products suited to new lifestyles through both digital and physical channels in response to changing customer needs continues. - FY2022-Q2RestatedAnnual report
「There is an increasing need to communicate effectively to customers the features and functionality of products designed for new lifestyles.」
The policy of responding agilely and flexibly to changing customer needs through product proposals based on new lifestyles continues. - FY2022-Q1RestatedAnnual report
「To meet this consumer demand, it has become essential to continuously improve the convenience of the e-commerce site, promote products using social media, and make proposals based on a range of potential wearing occasions.」
The policy of responding to changing customer demand through improved e-commerce convenience, product promotion on social media and proposals based on potential wearing occasions continues. - FY2021RestatedAnnual report
「Against this backdrop, the Group has adhered to its corporate philosophy of maintaining the unchanging while embracing change, advanced management that puts customers first, and aimed to build a corporate group capable of responding nimbly to changes in the times and the business environment by implementing steady yet challenging measures while anticipating the near-term future.」
The policy of putting customers first, implementing measures in anticipation of change and responding nimbly to changes in the business environment continues. - FY2021-Q3RestatedAnnual report
「We have worked to respond agilely and flexibly to customers' diverse and changing needs.」
The policy of responding agilely and flexibly to customers' diverse and changing needs continues to be stated. - FY2021-Q2RestatedAnnual report
「Against this backdrop, the Group has worked to respond agilely and flexibly to customers' diverse and changing needs, drawing on the strength of its self-contained domestic production structure, which integrates manufacturing and sales and is supported by an information systems network linking stores with production sites.」
The policy of responding agilely and flexibly to customers' diverse and changing needs continues to be stated. - FY2020RestatedAnnual report
「By adhering to our corporate philosophy of maintaining the unchanging while embracing change, advancing management that puts customers first, and implementing steady yet challenging measures while anticipating the near-term future, we aim to build a corporate group capable of responding nimbly to changes in the times and the business environment.」
The policy of putting customers first and responding nimbly to changes in the times and business environment continues. - FY2020-Q3RestatedAnnual report
「Against this backdrop, the Group has worked to respond agilely and flexibly to customers' diverse and changing needs, drawing on the strength of its domestic production structure, which integrates manufacturing and sales and is supported by an information systems network linking stores with production sites.」
The policy of responding agilely and flexibly to customers' diverse and changing needs continues to be stated. - FY2020-Q1ReframedAnnual report
「There is an increasing need to pursue greater customer convenience and rebuild the business model to reflect the times.」
The previous policy of responding agilely and flexibly to customer needs has been framed more broadly as improving customer convenience and rebuilding the business model to reflect the times. - FY2019-Q3RestatedAnnual report
「Against this backdrop, the Group has worked to respond agilely and flexibly to customers' diverse and changing needs, drawing on the strength of its self-contained domestic production structure, which integrates manufacturing and sales and is supported by an information systems network linking stores with production sites.」
The policy of responding agilely and flexibly to customers' diverse and changing needs continues to be stated. - FY2019-Q1RestatedAnnual report
「Against this backdrop, the Group has worked to respond agilely and flexibly to customers' diverse and changing needs, drawing on the strength of its self-contained domestic production structure, which integrates manufacturing and sales and is supported by an information systems network linking stores with production sites.」
The policy of responding agilely and flexibly to customers' diverse and changing needs continues to be stated. - FY2018ReframedAnnual report
「In Japan's apparel retail market, technological advances are driving a shift from the mass-market era of mass production and mass consumption of ready-made products to a 1 to 1 era in which individualized responses to customers are strengthened. This has created an even greater need to generate new values and respond to changing customer needs.」
The previous policy of responding agilely and flexibly to customer needs has been further defined as adapting to the 1 to 1 era by strengthening individualized responses enabled by IT technology and creating new values. - FY2018-Q2RestatedAnnual report
「We have worked to respond agilely and flexibly to customers' diverse and changing needs.」
The policy of responding agilely and flexibly to changing customer needs continues. - FY2017RestatedAnnual report
「By adhering to our corporate philosophy of maintaining the unchanging while embracing change, advancing management that puts customers first, and promoting awareness reform among all employees through the permeation of our management philosophy, we aim to build a corporate group capable of responding nimbly to changes in the times and the business environment.」
The continued emphasis on putting customers first and responding nimbly to changes in the times and business environment is linked to the corporate philosophy and awareness reform among all employees. - FY2017-Q3RestatedAnnual report
「Against this backdrop, the Group has worked to respond agilely and flexibly to customers' diverse and changing needs, drawing on the strength of its self-contained domestic production structure, which integrates manufacturing and sales and is supported by an information systems network linking stores with production sites.」
The policy of responding agilely and flexibly to changing customer needs continues to be stated. - FY2017-Q2RestatedAnnual report
「Against this backdrop, the Group has worked to respond agilely and flexibly to customers' diverse and changing needs, drawing on the strength of its self-contained domestic production structure, which integrates manufacturing and sales and is supported by an information systems network linking stores with production sites.」
The policy of responding agilely and flexibly to changing customer needs is reiterated using the same wording as previously. - FY2017-Q1First statedAnnual report
「We have worked to respond agilely and flexibly to customers' diverse and changing needs.」
The company continues to state its policy of responding to changing customer needs.