Announced details
Initial customer inquiry intake by phone and email during emergencies such as unauthorized access, information leaks, ransomware attacks and other incidents causing service outages, as well as product recalls
The inquiry desk will be opened approximately 1–3 days after the required information, response policy and service terms have been finalized. Basic service period: 30 days
Advance contracts and registration during normal operations are free. Setup fees, basic usage fees and usage-based charges for the paid pilot are quoted individually.
The company does not address Contract Value / Impact on Business Performance.
Incorporated Administrative Agency Information-technology Promotion Agency, Japan (IPA), “Information Security: 10 Major Threats 2026”
| Item | Details |
|---|---|
| Names of Products / Services Covered | VAAP Emergency AI Inquiry Desk Suite (provisional name), Voice AI Agent Platform（VAAP） |
| Offering price | Advance contracts and registration during normal operations are free. Setup fees, basic usage fees and usage-based charges for the paid pilot are quoted individually. |
| Launch date | Scheduled to begin on 13 October 2026 (pilot service) |
| Applicable area | Initial customer inquiry intake by phone and email during emergencies such as unauthorized access, information leaks, ransomware attacks and other incidents causing service outages, as well as product recalls |
| Quantitative Effects | The inquiry desk will be opened approximately 1–3 days after the required information, response policy and service terms have been finalized. Basic service period: 30 days |
| Source | Incorporated Administrative Agency Information-technology Promotion Agency, Japan (IPA), “Information Security: 10 Major Threats 2026” |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To handle the surge in customer inquiries immediately after the public announcement of an information leak or similar incident. The service will enable companies to secure a customer-response structure while investigating and restoring operations, and will address the growing number of inquiries received by the company about setting up AI-based initial inquiry intake within a short timeframe.