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Other Disclosures265AHmcomm Inc.Information and Communications, Services and Others

Hmcomm to turn customer harassment countermeasures into an AI agent

Hmcomm has begun providing an AI service that supports the detection of signs of customer harassment during telephone interactions, issuing alerts, handing off cases to human operators, and recording and summarising call content. At launch, the standard configuration consists of 5 AI Agents.

Worth reading
45Recurring
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Direction
Improvement
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Scale
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Wording
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Announced details

VAAP Customer Protection Agent SuiteVAAPTerry2VAAP ZBOX
Applicable field (uses covered by this announcement)
Customer harassment countermeasures in telephone interactionsTelephone interactions at companies, local governments, financial institutions and medical institutions, among others
Launch date28 September 2026 (service launch; actual)
Location (as indicated in this announcement)

4th Floor, PMO Hamamatsucho III, 2-10-6 Hamamatsucho, Minato-ku, Tokyo

In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.

Announced details
ItemDetails
Names of Products / Services CoveredVAAP Customer Protection Agent Suite, VAAP, Terry2, VAAP ZBOX
Launch date28 September 2026 (service launch; actual)
Applicable areaCustomer harassment countermeasures in telephone interactions, Telephone interactions at companies, local governments, financial institutions and medical institutions, among others
Location4th Floor, PMO Hamamatsucho III, 2-10-6 Hamamatsucho, Minato-ku, Tokyo
Items this document does not state (14)
CounterpartyCounterparty overviewRelationship with the CompanyContract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateLocation scaleQuantitative EffectsUsage historyImpact on Business PerformanceSource

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

To address an area in which social demand for compliance with legislation and regulations is increasing, in anticipation of the mandatory implementation of customer harassment countermeasures for companies in October 2026.

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Hmcomm to turn customer harassment countermeasures into an AI agent | Hmcomm Inc. (265A) timely disclosure | Komori