Announced details
The solution is described as reducing after-call work (ACW), standardizing service quality, and improving the efficiency of administrative operations, but the figures have not been disclosed.
The covered operations and number of users increased as use expanded, but specific figures have not been disclosed.
Provision under an OEM agreement.
A major contact center operator. The company’s name and profile have not been disclosed.
Expected to contribute to the accumulation of recurring revenue.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Voice Contact |
| Counterparty overview | A major contact center operator. The company’s name and profile have not been disclosed. |
| Relationship with the Company | Provision under an OEM agreement. |
| Applicable area | Contact center operations, Operator support using generative AI, Digital transformation in contact centers |
| Quantitative Effects | The solution is described as reducing after-call work (ACW), standardizing service quality, and improving the efficiency of administrative operations, but the figures have not been disclosed. |
| Usage history | The covered operations and number of users increased as use expanded, but specific figures have not been disclosed. |
| Impact on Business Performance | Expected to contribute to the accumulation of recurring revenue. |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The covered operations and number of users increased as initiatives progressed to support operators using generative AI and advance digital transformation in contact centers.