Strengthening Information Gathering and Product Procurement Through Customer Feedback
First written in FY2016. 6 of 7 entries say "Restated". Latest entry: FY2025.
1 other company's latest entry also says "Restated".
- FY2025RestatedAnnual report
「In our stores, we will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers during face-to-face purchasing and sales, together with the broad range of diverse opinions, inquiries and requests received from the general public on the Web.」
The company continues to pursue its policy of using customer feedback obtained in stores and on the Web to improve prices, new products, store operations, customer service and purchasing. - FY2024RestatedAnnual report
「In our stores, we will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers during face-to-face purchasing and sales, together with the broad range of diverse opinions, inquiries and requests received from the general public on the Web. By responding promptly and appropriately to this feedback, we will review product prices, identify new products and establish them as regular offerings, and improve store operations and customer service. We regard the further enhancement of our business, together with strengthening this information-gathering capability and product purchasing, as our most important management priority.」
The company continues to pursue its policy of using customer feedback obtained in stores and on the Web to improve prices, new products, store operations, customer service and purchasing. - FY2022RestatedAnnual report
「In our stores, we will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers during face-to-face purchasing and sales, together with the broad range of diverse opinions, inquiries and requests received from the general public on the Web. We will respond promptly and appropriately to this feedback, review product prices, identify new products and establish them as regular offerings, and improve store operations and customer service, among other areas.」
The company continues to pursue its policy of using customer information from stores and the Web to improve prices, new products, store operations, customer service and purchasing. - FY2020RestatedAnnual report
「We will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers when purchasing and selling products in our stores, together with the diverse opinions, inquiries and requests received online from customers across a broad range. By responding promptly and appropriately to this feedback, we will review product prices, identify new products and establish them as regular offerings, and improve store operations and customer service. We regard the further enhancement of our business, together with strengthening this information-gathering capability and product purchasing, as our most important management priority.」
The company has reaffirmed its policy of using customer information from stores and the Web to improve prices, new products, store operations, customer service and purchasing. - FY2018RestatedAnnual report
「We will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers when purchasing and selling products in our stores, together with the many opinions, inquiries and requests received on the Web from a broader range of customers. By responding promptly and appropriately to this feedback, we will review product prices, select new products, and improve and enhance store operations, customer service and other areas. We regard these efforts, along with strengthening our ability to gather information and purchase products, as our most important management priority.」
The company has reaffirmed its policy of using customer feedback obtained in stores and on the Web to improve prices, new product selection, store operations, customer service and purchasing. - FY2017RestatedAnnual report
「We will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers when purchasing and selling products in our stores, together with the many opinions, inquiries and requests received online from a broader range of customers. By responding promptly and appropriately to this feedback, we will review product prices, select new products, and improve and enhance store operations, customer service and other areas. We regard these efforts, along with strengthening our ability to gather information and purchase products, as our most important management priority.」
The company has reaffirmed its policy of using customer information from stores and the Web to improve product prices, new product selection, store operations, customer service and purchasing. - FY2016First statedAnnual report
「We will treat as a valuable management resource the “voice of the customer,” comprising information obtained directly from customers when purchasing and selling products in our stores, together with the many opinions, inquiries and requests received online from a broader range of customers. By responding promptly and appropriately to this feedback, we will review product prices, select new products, and improve and enhance store operations, customer service and other areas. We regard these efforts, along with strengthening our ability to gather information and purchase products, as our most important management priority.」
The company has stated its policy of consolidating customer information from stores and the Web as the “voice of the customer” and using it to improve prices, new products, store operations, customer service and purchasing.