Business Impact of COVID-19 on Customer Visits and Logistics
First written in FY2020-Q2. 8 of 18 entries say "Mitigated", first in FY2022. Latest entry: FY2024.
Mandarake moved to the "Worse" side of this theme in 2020, the same year as the typical company in this theme.
The whole theme swung hardest in 2025: 5 of 16 companies on the "Worse" side.
19 other companies' latest entry also says "Mitigated".
- FY2024MitigatedAnnual report
「Consumers' focus on protecting household finances remains elevated because of anxiety about the future, demand for secondhand goods overall based on a preference for thrift remains strong, and the recovery in foot traffic has resulted in more customers visiting our stores.」
The description of the business environment has shifted toward mitigation, from the restrictions on store visits described during the pandemic to an increase in store visits as foot traffic recovers. - FY2024-Q2MitigatedAnnual report
「Economic activity moved toward normalization, including through the expansion of inbound demand following the easing of restrictions on activity.」
The company continues to explain that the impact of COVID-19 on store visits and sales is easing as restrictions on activity are relaxed and inbound demand expands. - FY2024-Q1MitigatedAnnual report
「Economic activity showed signs of normalization as the classification of COVID-19 under the Infectious Diseases Control Law was changed and restrictions on activity were lifted.」
Economic activity has moved toward normalization following the change in COVID-19's classification under the Infectious Diseases Control Law and the lifting of restrictions on activity, and the impact of COVID-19 on store visits and sales has shifted toward mitigation. - FY2023MitigatedAnnual report
「As COVID-19 subsided, in-store sales began to recover, while mail-order sales, which we have continued to strengthen, also grew steadily.」
The impact of COVID-19-related restrictions on store visits and in-store sales has eased, and the company describes a recovery in in-store sales and growth in mail-order sales. - FY2023-Q3MitigatedAnnual report
「Restrictions on activity related to COVID-19 were eased, and economic activity showed signs of a gradual recovery.」
The company states that restrictions on activity related to COVID-19 were eased and economic activity gradually recovered, indicating that its explanation of the pandemic's impact on the business environment has shifted toward mitigation. - FY2023-Q2MitigatedAnnual report
「During the cumulative second quarter, domestic economic activity gradually recovered as the impact of COVID-19 on society as a whole became limited.」
The company states that, as the impact of COVID-19 on society as a whole became limited, domestic economic activity recovered. - FY2023-Q1MitigatedAnnual report
「During the cumulative first quarter, the Japanese economy showed signs of recovery as COVID-19 appeared to be moving toward containment and the effects of various economic policies emerged.」
The company describes COVID-19 as moving toward containment and the economy as recovering, indicating that its impact on store visits and sales has shifted toward mitigation. - FY2022MitigatedAnnual report
「As COVID-19 subsided, in-store sales began to recover, while mail-order sales, which we have continued to strengthen, also grew steadily.」
While the impact of COVID-19-related restrictions on store visits remains, the company describes a recovery in in-store sales as the pandemic subsides and growth in mail-order sales, indicating that its explanation of the business impact has shifted toward mitigation. - FY2022-Q3RestatedAnnual report
「In the secondhand goods industry in which we operate, demand for secondhand goods overall is increasing as consumers continue to prefer thrift. However, continuing caution over COVID-19 has restricted store visits, and competition among businesses seeking to direct customers to mail-order sales has continued to intensify.」
While describing the increase in demand for secondhand goods, the company has reaffirmed that restricted store visits due to caution over COVID-19 and intensifying competition to direct customers to mail-order sales have continued. - FY2022-Q2RestatedAnnual report
「In the secondhand goods industry in which we operate, demand for secondhand goods overall is increasing as consumers continue to prefer thrift. However, the continuing impact of COVID-19 has restricted store visits, and competition among businesses seeking to direct customers to mail-order sales has continued to intensify.」
The company continues to recognize that, while demand for secondhand goods is increasing, COVID-19 has restricted store visits and competition to direct customers to mail-order sales has intensified further. - FY2022-Q1RestatedAnnual report
「In the secondhand goods industry in which we operate, demand for secondhand goods overall is increasing as consumers continue to prefer thrift, but COVID-19 has reduced opportunities for customers to visit our stores, and competition among businesses seeking to direct customers to mail-order sales has continued to intensify.」
The company has reaffirmed its recognition that, while demand for secondhand goods is increasing, the loss of opportunities for store visits caused by COVID-19 and intensifying competition to direct customers to mail-order sales have continued. - FY2021-Q3RestatedAnnual report
「Although demand for secondhand goods overall increased further, COVID-19 has reduced opportunities for customers to visit our stores, and competition among businesses seeking to direct customers to mail-order sales has continued to intensify.」
The company has reaffirmed its recognition that the loss of opportunities for store visits caused by COVID-19 and intensifying competition to direct customers to mail-order sales have continued. - FY2021-Q2WorsenedAnnual report
「In the secondhand goods industry in which we operate, consumers' preference for thrift became stronger because of anxiety about the future, and demand for secondhand goods overall was maintained. However, COVID-19 reduced opportunities for customers to visit our stores, and competition among businesses seeking to direct customers to mail-order sales has continued to intensify as they seek to attract consumer interest.」
While demand for secondhand goods was maintained, the company describes the loss of opportunities for store visits caused by COVID-19 and further intensification of competition to direct customers to mail-order sales. - FY2021-Q1WorsenedAnnual report
「In the secondhand goods industry in which we operate, consumers' preference for thrift became stronger because of anxiety about the future, and demand for secondhand goods overall was maintained amid growing efforts to protect household finances. However, the impact of COVID-19 significantly reduced opportunities for customers to visit our stores, and competition among businesses seeking to attract greater consumer interest has continued to intensify.」
The company states that COVID-19 significantly reduced opportunities for store visits and that competition has intensified further, indicating that the business impact has continued and expanded. - FY2020WorsenedAnnual report
「In the secondhand goods industry in which we operate, consumers' preference for thrift became stronger because of anxiety about the future, and demand for secondhand goods overall was maintained amid growing efforts to protect household finances. However, the declaration of a state of emergency in response to COVID-19 and related requests to refrain from going out significantly reduced opportunities for customers to visit our stores.」
The company states that COVID-19 and the declaration of a state of emergency significantly reduced opportunities for store visits, and that the business impact was reflected in full-year results. - FY2020-Q3WorsenedAnnual report
「In e-commerce, we receive orders from customers in Japan and overseas, with MANDARAKE SAHRA as our main hub. However, logistics disruptions caused by the spread of COVID-19 have resulted in difficult sales conditions.」
Although mail-order orders have continued, logistics disruptions caused by the spread of COVID-19 have resulted in difficult sales conditions. - FY2020-Q3WorsenedAnnual report
「In the secondhand goods industry in which we operate, demand for secondhand goods overall has been maintained, supported by consumers' preference for thrift in response to the consumption tax rate increase and their growing focus on protecting household finances. However, consumers refrained from going out following the declaration of a state of emergency, and consumer sentiment also deteriorated as various events were cancelled or scaled back, resulting in an uncertain business environment.」
The company describes restrictions on going out following the declaration of a state of emergency and weaker consumer sentiment resulting from the cancellation or scaling back of events, indicating that the impact of COVID-19 on the business environment continued. - FY2020-Q2First statedAnnual report
「In sales, we opened the Mandarake CoCoo (コクウ) specialty store for soft vinyl figures in Akihabara and the Mandarake Nayuta (ナユタ) specialty toy store in Ikebukuro in December, strengthening our ability as specialty stores to meet strong customer demand. However, COVID-19 has prevented us from increasing the number of store visitors. In mail-order sales, we continue to receive orders from customers in Japan and overseas, led by Mandarake SAHRA (サーラ), but the spread of COVID-19 has caused logistics disruptions, resulting in difficult sales conditions.」
The company describes the actual business impact of COVID-19 as an inability to increase store visits and logistics disruptions affecting mail-order sales.