Response Framework for Emergencies, Product Incidents and Complaints
First written in FY2016. 3 of 4 entries say "Restated". Latest entry: FY2024.
7 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「The Company has established internal rules titled “Emergency Response Procedures.” Natural disasters, accidents, crimes, serious complaints from customers, general consumers or other stakeholders, and other serious events affecting management are defined as “emergencies.” When an emergency occurs, the Company will promptly assess and confirm the situation, respond quickly and appropriately, and work to minimize the damage.」
自然災害、事故、犯罪及び重大なクレーム等を対象とする緊急事態対策規程と製品・商品事故及びクレーム対応マニュアルを継続して整備している。 - FY2019RestatedAnnual report
「The Company has established internal rules titled “Emergency Response Procedures.” Natural disasters, accidents, crimes, serious complaints from customers, general consumers or other stakeholders, and other serious events affecting management are defined as “emergencies.” When an emergency occurs, the Company will promptly assess and confirm the situation, respond quickly and appropriately, and work to minimize the damage.」
自然災害、事故、犯罪、重大なクレーム等に対する緊急事態対策規程及び製品・商品事故対応マニュアルを継続して整備している。 - FY2018RestatedAnnual report
「The Company has established internal rules titled “Emergency Response Procedures.” Natural disasters, accidents, crimes, serious complaints from customers, general consumers or other stakeholders, and other serious events affecting management are defined as “emergencies.” When an emergency occurs, the Company will promptly assess and confirm the situation, respond quickly and appropriately, and work to minimize the damage.」
自然災害、事故、犯罪、重大なクレーム等を緊急事態として定義し、対応規程、製品・商品事故及びクレーム対応マニュアル、部門別役割を整備している。 - FY2016First statedAnnual report
「The Company has established internal rules titled “Emergency Response Procedures.” Natural disasters, accidents, crimes, serious complaints from customers, general consumers or other stakeholders, and other serious events affecting management are defined as “emergencies.” When an emergency occurs, the Company will promptly assess and confirm the situation, respond quickly and appropriately, and work to minimize the damage.」
The Company treats natural disasters, accidents, crimes and serious complaints as emergencies and has established response rules, product-incident and complaint manuals, and roles for each division.