Expanding the customer base and natural-mineral-water shipments

「The number of contracts held at the end of the consolidated fiscal year was 1.82 million.」

「As a result of promoting the provision of various ancillary services to improve the retention rate of existing customers and customer satisfaction, the number of contracts held at the end of the interim consolidated accounting period reached 1.79 million.」

「In addition, the company promoted the provision of various ancillary services to improve the retention rate of existing customers and customer satisfaction. As a result, the number of contracts held at the end of the consolidated fiscal year reached 1.73 million.」

「In addition, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries, the number of contracts held at the end of the interim consolidated accounting period was 1.67 million.」

「As long-term use of the regular home-delivery water service contributes to building a stable earnings base, the company promoted measures such as improving the retention rate of existing customers and providing various ancillary services to enhance customer satisfaction. As a result, the number of contracts held at the end of the consolidated fiscal year reached 1.62 million.」

「The number of contracts held at the end of the consolidated fiscal year increased by 110,000 from the end of the previous consolidated fiscal year to 1.54 million.」

「Operating profit was ¥6,067 million, up 23.8% year on year, due to lower manufacturing costs resulting from higher utilization rates at each plant as the number of customers served increased, as well as controls on logistics costs and other measures.」

「Operating profit was ¥3,741 million, up 27.6% year on year, due to lower manufacturing costs resulting from higher utilization rates at each plant as the number of customers served increased, as well as controls on logistics costs and other measures.」

「The number of contracts acquired through the company’s sales activities reached 1.22 million at the end of the previous consolidated fiscal year, strengthening the earnings base of the home-delivery water business. As long-term use of the regular home-delivery water service contributes to building a stable earnings base, the company promoted measures such as improving the retention rate of existing customers and providing various ancillary services to enhance customer satisfaction. As a result, the number of contracts held at the end of the consolidated fiscal year increased by 200,000 from the end of the previous consolidated fiscal year to 1.43 million.」

「During the cumulative third-quarter period, new customer acquisition progressed smoothly as a result of actively conducting demonstration-based sales while implementing measures to prevent the spread of COVID-19, together with contactless sales activities through telemarketing and the web.」

「During the six months ended the second quarter of the current consolidated fiscal year, new customer acquisition progressed steadily as the company actively conducted demonstration sales while implementing measures to prevent the spread of COVID-19, as well as contactless sales activities through telemarketing and the Web. In addition, as a result of implementing various measures to improve the retention rate of existing customers, including strengthening its response to customer inquiries, revenue was ¥32,927 million, up 21.2% year on year.」

「During the nine months ended the third quarter of the current consolidated fiscal year, consumption of home-delivery water by existing customers increased as people spent more time at home and demand for home dining rose. New customer acquisition also progressed steadily as people returned to shopping centers and other commercial facilities, and the company actively conducted demonstration sales while implementing measures to prevent the spread of COVID-19, as well as contactless sales activities through telemarketing and the Web.」

「We worked to improve the retention rate and profitability per contract through various measures, including increasing the uptake of ancillary services and conducting campaigns to improve customer satisfaction.」

「As these measures have led to steady increases in the number of contracts held and improvements in profitability per contract toward strengthening the earnings base」

「As these measures have led to steady increases in the number of contracts held and improvements in profitability per contract toward strengthening the earnings base」

「The number of customers using the Group’s core home-delivery water business has been growing steadily, and stable earnings are expected to be generated in the future as well」

「As of the end of March 2016, the customer base was as follows. Customer base (calculated based on paid-water shipments): 190,817 contracts (168,916 at the end of the previous fiscal year; increase during the fiscal year: 21,901 contracts) Natural mineral water shipments during the fiscal year totaled 8,071 thousand bottles (6,480 thousand bottles at the end of the previous fiscal year; increase during the fiscal year: 1,591 thousand bottles).」