Improving customer satisfaction and encouraging long-term use

「Furthermore, because long-term use of the home-delivered water subscription delivery service contributes to building a stable earnings base, we strengthened our sales strategy, including offering long-term contract plans, and worked to stabilize the customer base. As a result of also promoting the provision of ancillary services to improve retention and customer satisfaction among existing customers, the number of contracts held at the end of the interim consolidated accounting period was 1.79 million.」

「Because long-term use of the home-delivered water subscription delivery service contributes to building a stable earnings base, we worked to stabilize the customer base by strengthening our sales strategy, including offering long-term contract plans. In addition, we promoted the provision of ancillary services to improve retention and customer satisfaction among existing customers.」

「In addition, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries, the number of contracts held at the end of the interim consolidated accounting period was 1.67 million.」

「Because long-term use of the home-delivered water subscription delivery service contributes to building a stable earnings base, we advanced measures including providing ancillary services to improve retention and satisfaction among existing customers.」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, because long-term use of the home-delivered water subscription delivery service contributes to building a stable earnings base, we advanced measures including providing ancillary services to improve retention and satisfaction among existing customers.」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries, revenue was ¥15,833 million, up 21.2% year on year.」

「Furthermore, as a result of advancing various measures to improve retention among existing customers, including strengthening the handling of customer inquiries,」

「We also advanced various measures, including providing ancillary services to improve retention and satisfaction among existing customers.」

「Because customers' long-term, recurring use of the home-delivered water subscription delivery service contributes to building a stable earnings base, we continued investing management resources to acquire new contracts while working to improve retention and profitability per contract through various measures, including increasing the uptake of ancillary services and conducting campaigns to improve customer satisfaction.」

「We worked to improve the retention rate and profitability per contract through various measures, including increasing the uptake of ancillary services and conducting campaigns to improve customer satisfaction.」

「Because the home-delivered water business generates stable revenue when customers continue using the service over an extended period, we sought to improve profitability by reviewing prices. In addition, under the medium-term management plan announced on 10 May 2018, we identified strengthening the earnings base as one of our key initiatives and implemented various measures, including recommending long-term contract plans to acquire new customers and conducting campaigns and providing customer-exclusive services to improve satisfaction among existing customers.」

「For existing customers, we implemented various measures, including campaigns to improve satisfaction and the provision of customer-exclusive services.」

「For new customer acquisition, we introduced long-term contract plans, while for existing customers we implemented various measures, including campaigns to improve satisfaction and the provision of customer-exclusive services.」

「For new customer acquisition, we introduced long-term contract plans, while for existing customers we implemented various measures, including campaigns to improve satisfaction and the provision of customer-exclusive services.」

「For new customer acquisition, we introduced long-term contract plans, while for existing customers we implemented various measures, including campaigns to improve satisfaction and the provision of customer-exclusive services.」

「The Group identified strengthening its customer base as one of its key initiatives and pursued measures to acquire new customers through business cooperation with its parent company, Hikari Tsushin Group, as well as CRM initiatives to improve satisfaction among existing customers.」

「Because the home-delivered water business generates stable revenue when customers continue using the service over an extended period, the Group positioned strengthening its customer base as one of its key initiatives. It introduced long-term contract plans to acquire new customers and implemented various measures for existing customers, including customer-satisfaction campaigns and customer-only services.」

「Customers who continue purchasing products regularly over an extended period enable us to generate stable recurring revenue. We will use the expertise and customer information developed through our vertically integrated structure, which covers development, manufacturing, quality control, sales and after-sales service, to provide products and services that meet customer needs and implement measures to improve customer satisfaction and encourage long-term use.」