Sales and operations partner business for LINE Customer Connect
First written in FY2018-Q1. 3 of 5 entries say "Advanced", first in FY2018-Q2. Latest entry: FY2022-Q3.
No other company in this theme has enough history to compare yet.
- FY2022-Q3AdvancedAnnual report
「On 15 December 2021, the company conducted a demonstration test of a LINE chatbot using the Third AI Contact Center Solution at a bicycle parking facility operated by Japan Computer Dynamics Co., Ltd.」
The company conducted a demonstration test of a LINE chatbot at a bicycle parking facility using the Third AI Contact Center Solution, which is built on LINE Customer Connect. - FY2021-Q1AdvancedAnnual report
「On 19 May 2020, the company launched Zoom integration and RPA integration functions in the Third AI Contact Center Solution, enabling online face-to-face customer service and sales support.」
The company added Zoom integration and RPA integration functions for online customer service and sales support to the Third AI Contact Center Solution, which is built on LINE Customer Connect. - FY2018RestatedAnnual report
「Third AI Contact Center Solution, using LINE Customer Connect and an AI engine as a solution for creating new customer touchpoints in call centers」
The company continues to provide a contact center service combining LINE Customer Connect with an AI engine. - FY2018-Q2AdvancedAnnual report
「In its new businesses, the company entered into a sales and operations partnership agreement for LINE Customer Connect with LINE Corporation and launched Third AI as a new in-house AI service. It also developed the Third AI Contact Center Solution, using IBM Watson Japanese Edition as the automated response AI engine for inquiries through LINE Customer Connect, and commenced joint sales with SoftBank Corp.」
For LINE Customer Connect, the company progressed to developing a contact center solution incorporating Third AI and commencing joint sales with SoftBank Corp. - FY2018-Q1First statedAnnual report
「The company entered into a sales and operations partnership agreement for LINE Customer Connect with LINE Corporation」
The company entered into a sales and operations partnership agreement for LINE Customer Connect with LINE Corporation.