Risk of Customer Trouble and Product Image Deterioration
First written in FY2025. 1 of 2 entries say "Worsened", first in FY2026. Latest entry: FY2026.
Ai ROBOTICS moved to the "Worse" side of this theme in 2026, 5 years after the typical company in this theme (2021).
The whole theme swung hardest in 2025: 9 of 27 companies on the "Worse" side.
3 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「Even where an issue is not directly related to the company’s products, if problems or reputational damage arising from counterfeit products or similar products sold by other companies result in a deterioration in the image of the company’s products, this could adversely affect its financial condition and operating results.」
The scope of the risk has been expanded from conventional customer issues and reputational damage concerning the company’s own products to include reputational damage arising from counterfeit products and similar products sold by other companies. - FY2025First statedAnnual report
「Customer disputes may arise if customers do not experience the expected efficacy of the company’s products or if health problems or other issues occur. If the effects of such disputes arise or spread through media reports, online posts or other means, resulting in a deterioration in the company’s product image, this could adversely affect its financial condition and operating results.」
The company identifies as risks customer disputes concerning product efficacy and health problems, and deterioration in its product image due to media reports and online reputational damage.