Announced details
Resident services, inquiries, consultations and procedures guidance for municipal governments; telephone, in-person and online services; contact centers for municipal governments
S-Pool Glocal and ZVC JAPAN are collaborating exclusively in the municipal government sector. S-Pool Glocal is a wholly owned subsidiary of S-Pool.
26th Floor, Marunouchi Eiraku Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo. The representative director, chairman and president is Shimogaki Norihiro (下垣典弘). Established in November 2018. Japanese subsidiary of Zoom Communications, Inc.
S-Pool Glocal, Inc.: 10th Floor, Akihabara Daibiru, 1-18-13 Sotokanda, Chiyoda-ku, Tokyo. ZVC JAPAN, Inc.: 26th Floor, Marunouchi Eiraku Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo
The impact on consolidated results for the current fiscal year is expected to be immaterial. Over the medium to long term, the collaboration is expected to enhance the added value of BPO services for municipal governments and expand revenue opportunities.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Zoom Phone, Zoom Contact Center, Zoom Virtual Agent, Contact center services for municipal governments, BPO services for municipal governments |
| Counterparty | ZVC JAPAN株式会社 |
| Counterparty overview | 26th Floor, Marunouchi Eiraku Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo. The representative director, chairman and president is Shimogaki Norihiro (下垣典弘). Established in November 2018. Japanese subsidiary of Zoom Communications, Inc. |
| Relationship with the Company | S-Pool Glocal and ZVC JAPAN are collaborating exclusively in the municipal government sector. S-Pool Glocal is a wholly owned subsidiary of S-Pool. |
| Launch date | 7 July 2026 (collaboration commenced; actual) |
| Applicable area | Resident services, inquiries, consultations and procedures guidance for municipal governments; telephone, in-person and online services; contact centers for municipal governments |
| Location | S-Pool Glocal, Inc.: 10th Floor, Akihabara Daibiru, 1-18-13 Sotokanda, Chiyoda-ku, Tokyo. ZVC JAPAN, Inc.: 26th Floor, Marunouchi Eiraku Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo |
| Impact on Business Performance | The impact on consolidated results for the current fiscal year is expected to be immaterial. Over the medium to long term, the collaboration is expected to enhance the added value of BPO services for municipal governments and expand revenue opportunities. |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The collaboration is intended to enhance resident services provided by municipal governments, improve operating efficiency and service quality, and turn inquiry details and service histories into institutional knowledge.