Operational and Regulatory Compliance Risks of the “Mierumo” Non-Life Insurance Claim Support Service
First written in FY2026. 1 of 2 entries say "Restated". Latest entry: 2026-10-07.
No other company in this theme has enough history to compare yet.
- 2026-10-07RestatedOther Disclosures
「当社は、上場企業としてのガバナンスとコンプライアンス体制のもと、事実に基づく調査と適正な申請支援を徹底し、利用者と保険会社の双方から信頼されるサービス運営を重視しています。」
「ミエルモ」の運営・法令適合に関するリスクに対し、事実に基づく調査、適正な申請支援、ガバナンス・コンプライアンス体制を継続的な運営方針として記載している。 - FY2026First statedAnnual report
「“Mierumo” does not act on behalf of customers in filing non-life insurance claims. It is a service that provides partial support when customers, as policyholders, file claims themselves. However, if factors such as insufficient customer understanding of the service, insurers’ claim assessments, the occurrence of natural disasters, discrepancies in insurance policy terms, or misunderstandings concerning advertising representations or explanations lead to declining customer satisfaction, complaints, disputes, or criticism from government authorities or industry organizations, this could affect the social credibility and business performance of the Group.」
For “Mierumo,” launched in July 2025, the company has disclosed as a new business risk the possibility of complaints, disputes and criticism from government authorities or other bodies arising from insufficient understanding of the service, insurers’ claim assessments, natural disasters, discrepancies in policy terms, or misunderstandings caused by advertising representations or explanations.