Consumer Services Sales Growth and Advertising and Promotion Expense Burden
First written in FY2017-Q1. 14 of 32 entries say "Advanced", first in FY2017-Q2. Latest entry: FY2026.
The whole theme swung hardest in 2021: 5 of 16 companies on the "Worse" side.
3 other companies' latest entry also says "Other".
- FY2026Shift to Lower Full-Year Revenue and ProfitAnnual report
「As a result, revenue from external customers in the Consumer Services segment was ¥13,175 million, down 4.9% from the previous fiscal year, while segment profit was ¥363 million, down 28.4%.」
After higher revenue and profit in the previous interim period, full-year revenue fell 4.9% and profit fell 28.4%. - FY2026-H1AdvancedAnnual report
「The commerce businesses, including Sample Hyakkaten and d Shopping, performed steadily in the segment. Product procurement also progressed smoothly, and the higher gross margin resulted in higher revenue and profit. As a result, revenue from external customers in the Consumer Services segment was ¥6,983 million, up 5.9% from the previous interim consolidated accounting period, while segment profit was ¥358 million, up 100.5%.」
The commerce business performed steadily, and smooth product procurement and a higher gross margin resulted in a 5.9% increase in revenue and a 100.5% increase in segment profit. - FY2025-H1Lower revenue but higher profit, with reduced losses following business withdrawalsAnnual report
「Although the d Shopping business continued to perform steadily, the Consumer Services segment’s overall revenue declined because the company was unable to fully offset the impact in the first quarter of the disappearance of COVID-19-related special demand at Sample Hyakkaten, as well as the revenue declines in the lifelong learning and specialist instructor training businesses, which are scheduled to be withdrawn. On the other hand, gross margin improved and sales commissions declined in the trial marketing and commerce business, while losses were reduced following the withdrawal from the lifelong learning and specialist instructor training businesses.」
Consumer Services revenue declined 1.6%, while segment profit increased 3.5% due to an improved gross margin, lower sales commissions and reduced losses following business withdrawals. - FY2024-Q3Lower revenue and profit due to the return to in-person shopping and development investmentAnnual report
「In the Consumer Services segment, the d Shopping business continued to perform steadily and grow, while Sample Hyakkaten revenue declined due to the return to in-person shopping following the easing of the impact of COVID-19. On the cost side, development investments in d Payment online shopping and Furusato Nozei Hyakusen, among other areas, resulted in lower revenue and profit year on year. As a result, revenue from external customers in the Consumer Services segment was ¥10,438 million, down 3.6% year on year, while segment profit was ¥266 million, down 21.4% year on year.」
Although continued growth at d Shopping is noted, revenue and profit declined due to lower Sample Hyakkaten revenue resulting from the return to in-person shopping and development investments in d Payment online shopping and Furusato Nozei Hyakusen. - FY2024-Q2Lower revenue and profit due to insufficient product procurement and development investmentAnnual report
「In the Consumer Services segment, the d Shopping business continued to perform steadily and grow, while revenue from Sample Hyakkaten declined because product procurement, particularly for beverages, was insufficient as consumers returned to in-person shopping following the easing of the impact of COVID-19 and due to the extremely hot summer, resulting in lost sales opportunities. On the cost side, the company made development investments in d Payment online shopping and Furusato Nozei Hyakusen, among other areas, resulting in lower revenue and profit year on year. As a result, revenue from external customers in the Consumer Services segment was ¥6,702 million, down 7.8% year on year, while segment profit was ¥172 million, down 45.2% year on year.」
d Shopping continued to grow, but insufficient product procurement caused by the return to in-person shopping and the extremely hot summer resulted in lost sales opportunities, while development investments also contributed to a 7.8% decline in revenue and a 45.2% decline in profit. - FY2024-Q1Lower revenue and profit due to difficulties in product procurementAnnual report
「In the Consumer Services segment, d Shopping continued to perform steadily and grow, but revenue and profit declined year on year due to lost sales opportunities caused by difficulties in procuring products for Sample Hyakkaten. As a result, revenue from external customers in the Consumer Services segment was ¥3,523 million, down 4.7% year on year, while segment profit was ¥191 million, down 23.4% year on year.」
Although continued growth at d Shopping is noted, revenue fell 4.7% and profit fell 23.4% due to lost sales opportunities caused by difficulties in procuring products for Sample Hyakkaten. - FY2023-Q3Higher revenue but lower profit, with logistics and other costs and strategic investment costsAnnual report
「In the Consumer Services segment, revenue exceeded the same quarter of the previous year due to the addition of d Payment Sample Hyakkaten, which began in October 2021, and the steady performance of the d Shopping business. On the other hand, profit declined because, in addition to a lower gross margin resulting from higher logistics costs, the company made strategic investments planned for the current fiscal year, including marketing expenses targeting the DOCOMO ecosystem and investments related to hometown tax donations. As a result, revenue from external customers in the Consumer Services segment was ¥10,823 million, up 10.2% year on year, while segment profit was ¥339 million, down 51.6% year on year.」
Revenue increased 10.2% due to the addition of d Payment Sample Hyakkaten and the steady performance of d Shopping, while profit fell 51.6% due to a lower gross margin from logistics and other costs and strategic investments in the DOCOMO ecosystem, hometown tax donations and other areas. - FY2023-Q2Higher revenue but lower profit, with strategic investment costsAnnual report
「In the Consumer Services segment, revenue exceeded the same quarter of the previous year due to the addition of d Payment Sample Hyakkaten, which began in October 2021, and the steady performance of the d Shopping business. On the other hand, profit declined because the company made strategic investments planned for the current fiscal year, including increased marketing expenses targeting the DOCOMO ecosystem and stepped-up hiring. As a result, revenue from external customers in the Consumer Services segment was ¥7,269 million, up 6.7% year on year, while segment profit was ¥315 million, down 50.5% year on year.」
Revenue increased due to the addition of d Payment Sample Hyakkaten and the steady performance of d Shopping, while segment profit fell 50.5% due to strategic investments, including marketing expenses targeting the DOCOMO ecosystem and stepped-up hiring. - FY2023-Q1Higher revenue but lower profit, with strategic investment costsAnnual report
「In the Consumer Services segment, revenue exceeded the same quarter of the previous year due to the addition of d Payment Sample Hyakkaten, which began in October 2021, and the steady performance of the d Shopping business. On the other hand, profit declined because the company made strategic investments planned for the current fiscal year, including increased marketing expenses targeting the DOCOMO ecosystem and stepped-up hiring. As a result, revenue from external customers in the Consumer Services segment was ¥3,695 million, up 0.3% year on year, while segment profit was ¥249 million, down 45.4% year on year.」
Revenue increased due to the addition of d Payment Sample Hyakkaten and the steady performance of d Shopping, while profit declined due to strategic investments, including marketing expenses targeting the DOCOMO ecosystem and stepped-up hiring. - FY2022-Q3Lower revenue and profit, with anti-fraud measures and investment costsAnnual report
「In the Consumer Services segment, Sample Hyakkaten revenue declined year on year, partly due to the reversal of the stay-at-home demand surge in the previous fiscal year. However, d Shopping revenue increased on a comparable basis after taking into account the impact of applying the accounting standards for revenue recognition and other standards, reflecting the net increase accompanying the launch in July 2020 and the effects of promotional measures. Operating profit declined year on year due to lost sales opportunities from anti-fraud measures, lower gross profit resulting from difficulties in procuring spot products, and the start of investments in the DOCOMO ecosystem and d Payment mini-apps. As a result, revenue from external customers in the Consumer Services segment was ¥9,821 million, compared with ¥10,292 million in the same quarter of the previous year, while segment profit was ¥701 million, compared with ¥800 million.」
Segment profit fell below the same quarter of the previous year due to lower Sample Hyakkaten revenue, lower gross profit, lost sales opportunities from anti-fraud measures, difficulties in product procurement, and the start of investments in the DOCOMO ecosystem and other areas. - FY2022-Q2AdvancedAnnual report
「In the Consumer Services segment, Sample Hyakkaten revenue declined year on year, partly due to the reversal of the demand surge for stay-at-home consumption in the previous fiscal year. However, d Shopping revenue increased on a comparable basis after taking into account the impact of applying the accounting standards for revenue recognition and other standards, reflecting the net increase accompanying the launch in July 2020 and the effects of promotional measures. As a result, revenue from external customers in the Consumer Services segment was ¥6,810 million, compared with ¥6,849 million in the same quarter of the previous year, while segment profit was ¥635 million, compared with ¥534 million.」
Sample Hyakkaten revenue declined due to the reversal of the stay-at-home consumption boom, but Consumer Services segment profit exceeded the same quarter of the previous year, supported by net growth at d Shopping and the effects of promotional measures. - FY2022-Q1AdvancedAnnual report
「As a result, revenue from external customers in the Consumer Services segment was ¥3,683 million, compared with ¥3,463 million in the same quarter of the previous year, while segment profit was ¥456 million, compared with ¥304 million.」
Consumer Services exceeded the same quarter of the previous year in both revenue and segment profit. - FY2021AdvancedAnnual report
「As a result, revenue from external customers in the Consumer Services segment was ¥13,690 million, up 13.9% from the previous fiscal year, while segment profit was ¥964 million, up 258.1%.」
Full-year revenue and profit increased, driven by continued expansion of Sample Hyakkaten, the start of joint operation of d Shopping, and improved category management. - FY2021-Q3AdvancedAnnual report
「In the Consumer Services segment, e-commerce usage increased as the new lifestyle became more established. Revenue also increased as the core “Sample Hyakkaten” continued to expand and the company began jointly operating “d Shopping” with NTT DOCOMO. Category management at “Sample Hyakkaten” also continued to improve. As a result, revenue from external customers in the Consumer Services segment was ¥10,292 million, up 13.8% year on year, while segment profit was ¥800 million, up 331.2% year on year.」
Revenue increased 13.8% and profit increased 331.2%, driven by greater use of e-commerce, continued expansion of Sample Hyakkaten, joint operation of d Shopping, and improved category management. - FY2021-Q2AdvancedAnnual report
「In the Consumer Services segment, e-commerce usage increased as the new lifestyle became more established. Revenue also increased as the core “Sample Hyakkaten” continued to expand and the company began jointly operating “d Shopping” with NTT DOCOMO. Category management at “Sample Hyakkaten” also continued to improve. As a result, revenue from external customers in the Consumer Services segment was ¥6,849 million, up 12.4% year on year, while segment profit was ¥534 million, up 247.4% year on year.」
Revenue increased 12.4% and profit increased 247.4%, driven by greater use of e-commerce, continued expansion of Sample Hyakkaten, the start of joint operation of d Shopping, and improved category management. - FY2021-Q1AdvancedAnnual report
「Use of e-commerce increased as a result of the COVID-19 pandemic, and the core “Sample Hyakkaten” continued to expand in both revenue and users. Category management at “Sample Hyakkaten” also continued to improve. As a result, revenue from external customers in the Consumer Services segment was ¥3,463 million, up 12.8% year on year, while segment profit was ¥304 million, up 265.4% year on year.」
Increased use of e-commerce and growth in Sample Hyakkaten’s revenue and user base resulted in a 12.8% increase in Consumer Services revenue and a 265.4% increase in segment profit. - FY2020AdvancedAnnual report
「As a result, revenue from external customers in the Consumer Services segment was ¥12,019 million, up 6.3% from the previous fiscal year, while segment profit was ¥269 million, up 480.4%.」
Segment profit increased sharply, driven by the expansion of products at Sample Hyakkaten, the introduction of the company’s own points program, and improvements in pricing and inventory management. - FY2020-Q3AdvancedAnnual report
「In the Consumer Services segment, the company focused on expanding product procurement and increasing membership at “Sample Hyakkaten,” its sampling business, while its core paid sampling service, “Choppuru,” continued to perform steadily. As a result, revenue from external customers in the Consumer Services segment was ¥9,045 million, up 8.7% year on year, while segment profit was ¥185 million, up 187.6% year on year.」
The company continued to focus on expanding product procurement and increasing membership, resulting in an 8.7% increase in revenue and a 187.6% increase in segment profit. - FY2020-Q2Turnaround to revenue and profit growthAnnual report
「As a result, revenue from external customers in the Consumer Services segment was ¥6,091 million, up 13.6 from the previous year’s comparable quarter, while segment profit was ¥153 million, up 182.4% year on year.」
Consumer Services was affected by the closure of DLmarket, but revenue increased and segment profit rose 182.4% year on year. - FY2020-Q1Higher revenue, broadly flat profitAnnual report
「As a result, revenue from external customers in the Consumer Services segment was ¥3,070 million, up 11.3% year on year, while segment profit was ¥83 million, down 0.5% year on year.」
Consumer Services revenue increased 11.3%, while segment profit fell 0.5%. The impact of DLmarket ending in June 2019 is also noted. - FY2019Higher revenue but sharply lower profit, with lower profit marginsAnnual report
「In the Consumer Services segment, revenue remained firm compared with the previous fiscal year as the company focused on expanding the range of sample products and increasing membership at “Sample Hyakkaten.” On the other hand, profit declined because measures to reduce stagnant inventory and other initiatives lowered gross profit, while personnel, outsourcing and system expenses increased. As a result, revenue from external customers in the Consumer Services segment was ¥11,306 million, up 11.8% from the previous fiscal year, while segment profit was ¥46 million, down 81.8%.」
Revenue increased 11.8%, while segment profit fell 81.8% due to lower gross profit from measures to reduce stagnant inventory and higher personnel, outsourcing and system expenses. - FY2019-Q3Higher revenue but lower profit due to measures to reduce stagnant inventory and higher expensesAnnual report
「In the Consumer Services segment, revenue remained firm compared with the same quarter of the previous year, reflecting the focus on expanding the range of sample products and increasing membership at “Sample Hyakkaten,” as well as the contribution from the fashion e-commerce site “MUSE&CO.,” whose profit and loss has been consolidated since the previous second quarter. On the other hand, profit declined because measures to reduce stagnant inventory and other initiatives lowered gross profit, while personnel, outsourcing and system expenses increased. As a result, Consumer Services revenue was ¥8,320 million, up 12.1% year on year, while segment profit was ¥64 million, down 66.3% year on year.」
Revenue increased 12.1%, while segment profit fell 66.3% due to lower gross profit resulting from measures to reduce stagnant inventory and higher personnel, outsourcing and system expenses. - FY2019-Q2Higher revenue but lower profit, with increased cost burdenAnnual report
「On the other hand, profit declined due to higher variable-cost ratios, including product procurement costs, logistics expenses and sales commissions, increased fixed costs such as personnel and system expenses, and losses recorded at “MUSE&CO.,” which is in an investment phase. As a result, Consumer Services revenue was ¥5,364 million, up 12.1% year on year, while segment profit was ¥54 million, down 61.2% year on year.」
Consumer Services revenue increased 12.1%, while segment profit fell 61.2% due to higher variable-cost ratios and fixed costs, as well as losses at MUSE&CO. - FY2019-Q1Higher revenue and lower profit, with the cost burden becoming apparentAnnual report
「The company focused on expanding the range of sample products and increasing membership at “Sample Hyakkaten,” while its core paid sampling service, “Choppuru,” continued to perform steadily. Sales also remained firm, supported by the contribution from the fashion e-commerce site “MUSE&CO.,” whose profit and loss has been consolidated since the previous second quarter. On the other hand, results were affected by higher logistics costs, increased marketing costs, and losses recorded at “MUSE&CO.,” which is in an investment phase.」
Consumer Services reported a 12.1% year-on-year increase in revenue, but segment profit fell 44.0% year on year due to higher logistics and marketing costs and losses incurred during MUSE&CO.’s investment phase. - FY2018-Q3AdvancedAnnual report
「As a result, revenue in the Consumer Services segment was ¥7,424 million, up 48.8% year on year, and segment profit was ¥191 million, up 146.8% year on year.」
Consumer Services revenue increased 48.8%, and segment profit also increased 146.8% year on year. - FY2018-Q2AdvancedAnnual report
「As a result, revenue in the Consumer Services segment was ¥4,785 million, up 53.4% year on year, and segment profit was ¥140 million, compared with a segment loss of ¥17 million in the same quarter of the previous year.」
Consumer Services revenue increased 53.4%, and segment results turned from a ¥17 million loss in the previous year to a ¥140 million profit. - FY2018-Q1AdvancedAnnual report
「As a result, revenue in the Consumer Services segment was ¥2,460 million, up 62.3% year on year, and segment profit was ¥149 million, compared with a segment loss of ¥0 million in the same quarter of the previous year.」
Consumer Services revenue increased 62.3%, and segment results turned from a loss in the previous year to a ¥149 million profit. - FY2017-Q3AdvancedAnnual report
「As a result, revenue in the Consumer Services segment was ¥4,989 million, up 35.1% year on year, and segment profit was ¥77 million, compared with a segment loss of ¥159 million in the same quarter of the previous year.」
Consumer Services revenue increased 35.1%, and segment results turned from a ¥159 million loss in the previous year to a ¥77 million profit. - FY2017-Q2AdvancedAnnual report
「As a result, revenue in the Consumer Services segment was ¥3,119 million, up 28.9% year on year, and the segment recorded a loss of ¥17 million, compared with a segment loss of ¥59 million in the same quarter of the previous year.」
Revenue increased 28.9%, and the segment loss narrowed from ¥59 million in the previous year to ¥17 million. - FY2017-Q1First statedAnnual report
「Revenue in the Consumer Services segment was ¥1,515 million, up 29.0% year on year, and the segment recorded a loss of ¥0 million, compared with segment profit of ¥37 million in the same quarter of the previous year.」
Revenue increased, but the segment shifted from profit in the previous year to a loss.