Reputational Decline Due to Disputes Between Franchisees and Users
First written in FY2016. 3 of 5 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2025: 4 of 12 companies on the "Worse" side.
2 other companies' latest entry also says "Dropped".
- FY2022DroppedAnnual report
「⑯ Litigation」
Although the major risk factors include the risk of litigation by third parties, this filing does not contain the previously separate discussion of reputational damage caused by disputes between participating merchants and users. - FY2020RestatedAnnual report
「However, because not every user who experiences a dispute will necessarily be satisfied, a decline in the reputation of the Group or adverse publicity may cause users to leave, weakening the company's ability to refer customers to participating restaurants and potentially affecting performance.」
The company reconfirms the risks of reputational damage, user attrition, and weaker customer-referral capabilities arising from disputes between participating merchants and users. - FY2019RestatedAnnual report
「However, because not every user who experiences a dispute will necessarily be satisfied, a decline in the reputation of the Group's services or adverse publicity may affect performance.」
The company continues to disclose the reputation and adverse-publicity risks arising from disputes between participating merchants and users. - FY2018RestatedAnnual report
「Because not every user who experiences a dispute will necessarily be satisfied, a decline in the reputation of the Group's services or adverse publicity may affect performance.」
The company reiterates the reputation and adverse-publicity risks arising from disputes between participating merchants and users. - FY2016First statedAnnual report
「Because not every user who experiences a dispute will necessarily be satisfied, a decline in the reputation of the Group's services or adverse publicity may affect performance.」
After describing responses including fact-finding, explanations, requests for improvement, and contract termination, it identifies reputation and adverse-publicity risks.