Horizontal Rollout of Safe, Secure Customer Service in the COVID-19 Era
First written in FY2020-Q3. 3 of 6 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2024: 4 of 21 companies on the "Worse" side.
80 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「The business has determined that it can actively open new stores because the impact of COVID-19 on its operations has been limited and its capital investment requirements are lower than those of its other businesses, karaoke and restaurants. It will seek to improve customer service through exchanges between staff and technical training involving both the “Rich to” and “Bianca” brands.」
The company continues to improve services through staff exchanges and technical training between the acquired beauty businesses, while operating across businesses on the premise of preventing infection. - FY2022-Q3AdvancedAnnual report
「By promoting a company-wide incentive program for COVID-19 vaccination, the company aims to provide safe and secure services at operating stores and create an environment in which customers can use them with confidence.」
As a measure to provide safe and secure customer services, the company has newly specified an incentive program for COVID-19 vaccination covering all employees. - FY2021-Q3RestatedAnnual report
「In its operations, the company group continued operating to the extent possible after thoroughly disinfecting and cleaning equipment in karaoke rooms and implementing other infection-prevention measures to ensure the safety and peace of mind of customers and employees.」
The company has reaffirmed the need to prevent infection through measures such as disinfecting and cleaning equipment in stores and to continue operating safely and securely. - FY2021-Q1RestatedAnnual report
「The company is taking thorough infection-prevention measures, including disinfecting and cleaning equipment in the rooms, to ensure the safety and peace of mind of customers and employees.」
As part of the rollout of safe and secure customer services, the company continues to implement infection-prevention measures such as disinfecting and cleaning equipment in the rooms. - FY2020AdvancedAnnual report
「In the karaoke business, the company has made the safety of customers and store staff and the prevention of infection its top priorities, restricting usage and shortening operating hours in accordance with requests from local authorities, while operating stores with thorough infection-prevention measures.」
As part of the rollout of safe and secure customer services, the company incorporated usage restrictions, shorter operating hours and infection-prevention measures into actual store operations. - FY2020-Q3First statedAnnual report
「Further rollout, led by headquarters, of safe and secure customer services across existing karaoke stores and multiple newly acquired businesses in preparation for the with-COVID era」
The company newly outlined a measure to roll out safe and secure customer services across existing stores and multiple newly acquired businesses under the direction of headquarters.