Improving Customer Service and Cleaning Services through QMSC
First written in FY2018. 2 of 4 entries say "Advanced", first in FY2022-Q2. Latest entry: FY2025.
0 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「In this business, we will continue our proactive store-opening strategy, while enhancing technical training and customer service, and work to increase the value and recognition of both the Rich to and Bianca brands.」
The company continues to implement measures in the beauty business that link enhanced technical training and customer service to higher brand value and recognition for both brands. - FY2022-Q2AdvancedAnnual report
「We will work to improve customer service through exchanges of views and technical training among staff from both Rich to and Bianca.」
As the beauty business expands, the company is implementing staff exchanges and technical training between Rich to and Bianca as measures to improve customer service. - FY2019-Q2RestatedAnnual report
「Ahead of the peak December sales season, the company will continue to ensure appropriate staffing at existing stores, maintain and strengthen store operating quality, and carry out store renovations and repairs.」
The company continues to maintain and strengthen store operating quality and carry out renovations and repairs to improve the quality of store services for customers. - FY2018First statedAnnual report
「To establish services from the customer's perspective, a key challenge is to further raise the standards of customer service, cleaning and other services as part of strengthening QMSC*.」
The company newly outlined measures to strengthen QMSC, representing quality, maintenance, service and cleanliness, and improve store service quality from the customer's perspective.