Komori
Planet (2391) · InitiativeFirst stated

Research on Automated Responses to Customer Inquiries Using Machine Learning

First written in FY2019. . Latest entry: FY2019.

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IT investment leveraging data, multilingual capabilities, and machine learningA theme 9 companies write about · 0 as a headwind · 9 as a tailwind

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  1. FY2019First statedAnnual report

    「In addition, to improve the quality and efficiency of our operations, we are considering a system that automatically responds to the inquiries we receive daily from customers who use our services. We conducted research into the feasibility of developing a system that uses accumulated information from past inquiries as input for training a machine-learning engine, which then proposes the most appropriate responses.」

    The company is investigating the feasibility of a system that trains a machine-learning engine on information from past inquiries and proposes the most appropriate responses to customer inquiries.
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