Digital Transformation of Returns Reconciliation Operations and Proof of Concept for Optimizing Returns
First written in FY2024. 5 of 11 entries say "Advanced", first in FY2025-H1. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「The “Returns Workflow System and Service” is operating stably at early-adopter companies, and we will continue proposing its further rollout to other companies.」
DX for returns adjustment operations has progressed from the development and initial service-launch stage to stable operation at early-adopter companies, and proposals for expanding adoption by other companies continue. - FY2026-H1AdvancedAnnual report
「Regarding the Returns Workflow System and Service, which launched in September 2025, customers at adopting companies have begun using the service. We are currently making proposals to prospective companies and will continue working steadily to expand adoption.」
Regarding the digital transformation of returns coordination, the initiative progressed from the stage of planned service launch this autumn and development to the launch of the service in September 2025 and the start of use by adopting companies. Proposals to prospective companies are also under way. - FY2025AdvancedAnnual report
「We also advanced development of the Returns Workflow System and Service, which was scheduled to launch this autumn.」
For the digital transformation of returns coordination and optimization of returns, the initiative has progressed from the development stage to the stage at which the service launch this autumn is scheduled. - FY2025-H1AdvancedAnnual report
「We also considered and proceeded with the development of a new service, the Returns Workflow System and Service.」
For the digital transformation of returns coordination and optimization of returns, the initiative has progressed from the research and proof-of-concept stage to the consideration and development stage for a new web-based service supporting returns coordination. - FY2024First statedAnnual report
「We conducted research and a proof of concept to make returns more visible and reduce the operational burden by advancing the digital transformation of returns coordination among business partners, while also seeking to reduce returns and disposal.」
For returns coordination currently conducted by manufacturers, distributors and retailers by telephone and fax, research and a proof of concept aimed at digital transformation, greater visibility of returns, reduced operational burden, and reductions in returns and disposal are described for the first time.