Deliver services that maximize customer satisfaction
First written in FY2016. 6 of 9 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 2 of 12 companies on the "Worse" side.
15 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
顧客価値の実現と、顧客の一歩先を見通した付加価値提供を経営の基本方針として継続している。 - FY2025RestatedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
顧客価値の実現と、顧客の一歩先を見通した付加価値提供を経営の基本方針として継続している。 - FY2023ReframedAnnual report
「The Group aims to become an indispensable and firmly established presence in creating a better society where people and information technology are integrated through the use of IT.」
In addition to realizing customer value and providing added value, the company explicitly stated its aim of becoming an indispensable and firmly established presence in creating a better society through IT. - FY2021RestatedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
顧客価値の実現と、顧客の一歩先を見通した付加価値提供を経営の基本方針として継続している。 - FY2020RestatedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
顧客価値の実現と、顧客の一歩先を見通した付加価値提供を経営の基本方針として継続している。 - FY2019RestatedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
顧客の価値実現と、顧客の一歩先を見通した付加価値提供を経営の基本方針として継続している。 - FY2018RestatedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
顧客の価値実現と、顧客の一歩先を見通した付加価値提供を基本方針として継続している。 - FY2017ReframedAnnual report
「Our basic management policy is to anticipate customers' needs and provide added value, always staying one step ahead, in order to help them realize value.」
The earlier emphasis on providing services that maximize customer satisfaction has broadened into a basic policy of anticipating customers' needs, providing added value and helping them realize value. - FY2016First statedAnnual report
「We worked to provide services that maximize customer satisfaction.」
This demonstrates a customer-satisfaction-focused approach to operating the core businesses.