Pursuing High-Quality Services and Customer Satisfaction
First written in FY2017-Q1. 12 of 15 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2025: 2 of 12 companies on the "Worse" side.
15 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「Our Group's basic policy is to be a company that, as one that pursues the question “What do people need?”, continues to provide the international community with the latest services and thereby contributes to the international community.」
The basic policy of pursuing the needs of customers and society and providing the latest services has been reaffirmed. - FY2022RestatedAnnual report
「As a company that pursues the question “What do people need?”, our Group continues to provide the international community with the latest services」
The basic stance of pursuing the needs of customers and society and providing the latest services has been reiterated. - FY2021RestatedAnnual report
「We will strive to provide highly satisfying services to many customers.」
The policy of emphasizing the provision of services that deliver high customer satisfaction has been reiterated as the competitive strategy for the eyelash care business. - FY2020RestatedAnnual report
「We intend to enhance synergies among the Group's businesses, strive to provide customers with high-quality, high-security services, and operate our businesses with an emphasis on balancing profit margins and growth speed.」
The policy of emphasizing synergies among the Group's businesses, high-quality, high-security services, and the balance between profit margins and growth speed has been reiterated. - FY2020-Q3RestatedAnnual report
「We will provide services and solutions that deliver high customer satisfaction.」
The policy of emphasizing the provision of services and solutions that deliver high customer satisfaction has been reaffirmed as a measure addressing the going-concern issue. - FY2020-Q2RestatedAnnual report
「We will provide services and solutions that deliver high customer satisfaction.」
The policy of emphasizing the provision of services that deliver high customer satisfaction has been reaffirmed as a measure addressing the going-concern issue. - FY2020-Q1RestatedAnnual report
「We will provide services and solutions that deliver high customer satisfaction.」
The policy of emphasizing the provision of services that deliver high customer satisfaction has been reaffirmed as a measure for the systems solutions business. - FY2019RestatedAnnual report
「We intend to enhance synergies among the Group's businesses, strive to provide customers with high-quality, high-security services, and operate our businesses with an emphasis on balancing profit margins and growth speed.」
The policy of emphasizing synergies among the Group's businesses, the provision of high-quality, high-security services, and the balance between profit margins and growth speed has been reiterated in the annual disclosure. - FY2019-Q3RestatedAnnual report
「We have continued to work toward providing higher-quality eyelash extension services.」
The policy of emphasizing the provision of higher-quality eyelash extension services has been reaffirmed. - FY2018ReframedAnnual report
「We intend to enhance synergies among the Group's businesses, strive to provide customers with high-quality, high-security services, and operate our businesses with an emphasis on balancing profit margins and growth speed.」
The previous policy of emphasizing high-quality services and customer satisfaction has expanded to include high security in the fintech business and synergies among the Group's businesses. - FY2018-Q1RestatedAnnual report
「We will improve earnings by increasing customer satisfaction.」
The policy of linking higher customer satisfaction to improved earnings has been reaffirmed as a measure addressing the going-concern issue. - FY2017RestatedAnnual report
「We will improve earnings by increasing customer satisfaction.」
The policy of linking higher customer satisfaction to improved earnings has been reiterated. - FY2017-Q3RestatedAnnual report
「As a result of providing customers with a range of services under the business slogan “high quality, low cost,” which is the business's objective」
The slogan of combining high quality with low cost has been reiterated alongside the provision of a range of services to customers. - FY2017-Q2ReframedAnnual report
「Through the development of products that accurately address diversifying customer needs and the provision of high-value-added services」
The focus has shifted from the previous emphasis on “high-quality services” and “customer satisfaction” to addressing customer needs and providing high-value-added services. - FY2017-Q1First statedAnnual report
「We continued to provide high-quality services to existing customers. We continued to improve our skills so that customers would be more satisfied and to provide better services.」
The Group emphasizes high-quality services for existing customers and customer satisfaction in the Eyelash Care business.