Delays in System Development, Post-Implementation Problems, and Communications Outages
First written in FY2020. 2 of 3 entries say "Mitigated", first in FY2022. Latest entry: FY2026.
The whole theme swung hardest in 2019: 5 of 11 companies on the "Worse" side.
4 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「The Group will further strengthen its ability to control the progress and quality of outsourcing partners appropriately by securing and developing personnel with advanced specialist knowledge, including project management skills.」
In addition to phased migration, acceptance testing, backups and equipment upgrades, it has added the recruitment and development of specialist personnel as measures against system development delays and post-implementation issues. - FY2022MitigatedAnnual report
「To manage the progress of development work, the Group works closely with outsourcing partners, with the responsible managers of both companies conducting detailed progress reviews to take appropriate action at an early stage and prevent delays. To mitigate risk, the Group is also considering phased system migration by function as an option, and has established appropriate internal controls for acceptance testing and post-implementation modifications and enhancements.」
It has established progress management with outsourcing partners, phased migration, acceptance testing, post-implementation modifications and internal controls as specific measures against development delays and post-implementation issues. - FY2020First statedAnnual report
「The Group may outsource development work to external vendors when developing new products and services, core systems and other systems. In such circumstances, if development work by the Company or an outsourcing partner is delayed and the product or system is not released as planned, this could affect the Group’s business performance and management plans. In addition, if system failures or other problems occur after implementation during the development of core systems and other systems used by the Company, this could affect the Group’s business performance and internal controls.」
It identifies delays in system development progress, including by external vendors, failure to release systems as planned, post-implementation issues and communications failures as separate risks.