Operational Service Outages and Quality Risks
First written in FY2016. 4 of 6 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2023: 2 of 14 companies on the "Worse" side.
2 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「Number of major incidents in IT service projects 0 (Achieved)」
The company discloses an actual result of 0 major incidents as a KPI for the stable operation of its IT services. - FY2023RestatedAnnual report
「If disruptions or other problems occur in the company’s IT services, including data center and cloud services, as a result of power or communications outages, equipment or facility failures, human error, or other causes, the company may face claims for damages from customers and others, reputational damage, and other consequences.」
The company continues to disclose the risk of disruption and quality issues in IT services, as before. - FY2022RestatedAnnual report
「If disruptions or other problems occur in the company’s IT services, including data center and cloud services, as a result of power or communications outages, equipment or facility failures, human error, or other causes, the company may face claims for damages from customers and others, reputational damage, and other consequences.」
The company continues to disclose the risk of disruption and quality issues in IT services, as before. - FY2018RestatedAnnual report
「If disruptions or other problems occur in the company’s IT services, including data center and cloud services, as a result of power or communications outages, equipment or facility failures, human error, or other causes, the company may face claims for damages from customers and others, reputational damage, and other consequences.」
The company restates the risk of disruption and quality issues in IT services and describes countermeasures including identifying risks at the planning stage, monitoring, preventive maintenance, and training for major incidents. - FY2017RestatedAnnual report
「If disruptions or other problems occur in the company’s IT services, including data center and cloud services, as a result of power or communications outages, equipment or facility failures, human error, or other causes, the company may face claims for damages from customers and others, reputational damage, and other consequences.」
The risk of disruption and quality issues in IT services is restated. No history of major disruptions is reported. - FY2016First statedAnnual report
「If disruptions or other problems occur in the company’s operations and other services as a result of power or communications outages, equipment or facility failures, human error, or other causes, the company may face claims for damages from customers and others, reputational damage, and other consequences.」
Service disruptions caused by power and communications outages, equipment and facilities, and human error are identified as risks.