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Other Disclosures2321Softfront HoldingsInformation and Communications, Services and Others

AI voicebot “commubo” significantly enhances generative AI-powered voice interaction capabilities

Features including inference, filler utterances during processing, noise resistance and requests to repeat will be added to and enhanced in the AI voicebot “commubo” provided by the subsidiary. The update is scheduled to become available from the end of November 2026.

Worth reading
54Recurring
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Direction
Improvement
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Scale
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Wording
Conditional
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Announced details

commubo (Commubo AI voicebot)
Applicable field (uses covered by this announcement)
Contact center operationsOverflow-call handlingOrder intakeReservation receptionCollections operationsImproving the efficiency and productivity of telephone operations
Launch dateScheduled to become available from the end of November 2026
Relationship between the counterparty and the company
Softfront Holdings2321
Relationship with the Company

A subsidiary of the announcing entity, ソフトフロントホールディングス, provides commubo.

Counterparty (name not disclosed)

株式会社ソフトフロントジャパン: Chiyoda-ku, Tokyo; Representative Director and President: Takasu Eiji (髙須英司). A subsidiary of ソフトフロントホールディングス, established in August 2016, providing real-time communications through calls, video chat and messaging, as well as cloud telephony services.

Location (as indicated in this announcement)

Chiyoda-ku, Tokyo (株式会社ソフトフロントジャパン headquarters)

Impact on Business Performance

The impact on results for the current fiscal year is minor. If a material impact is identified, it will be disclosed promptly.

The company does not address Contract Value / Offering price.

Announced details
ItemDetails
Names of Products / Services Coveredcommubo (Commubo AI voicebot)
Counterparty overview株式会社ソフトフロントジャパン: Chiyoda-ku, Tokyo; Representative Director and President: Takasu Eiji (髙須英司). A subsidiary of ソフトフロントホールディングス, established in August 2016, providing real-time communications through calls, video chat and messaging, as well as cloud telephony services.
Relationship with the CompanyA subsidiary of the announcing entity, ソフトフロントホールディングス, provides commubo.
Launch dateScheduled to become available from the end of November 2026
Applicable areaContact center operations, Overflow-call handling, Order intake, Reservation reception, Collections operations, Improving the efficiency and productivity of telephone operations
LocationChiyoda-ku, Tokyo (株式会社ソフトフロントジャパン headquarters)
Impact on Business PerformanceThe impact on results for the current fiscal year is minor. If a material impact is identified, it will be disclosed promptly.
Items this document does not state (11)
CounterpartyContract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateLocation scaleQuantitative EffectsUsage historySource

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

To improve the conversational experience, reduce the drop-off rate, improve the accuracy of information collection, enhance telephone support and increase the task completion rate.

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AI voicebot “commubo” significantly enhances generative AI-powered voice interaction capabilities | Softfront Holdings (2321) timely disclosure | Komori