Announced details
Telephone operations at mail-order call centers, cancellation processing for subscribers, and inquiry handling
Task completion rate using the voicebot: approximately 90%
Approximately 2,000 cancellation requests handled automatically per month
Reduced workload by approximately 3.5 person-months
Calls waiting in the queue: reduced from as many as 50 to single digits
No increase in operator headcount
commubo has been adopted by more than 400 companies cumulatively. The contract renewal rate is 98.5%, calculated based on the customer retention rate over the past 3 years using GRCR.
A customer and business partner that uses “commubo,” a service provided by 株式会社ソフトフロントジャパン. The service in this case was provided by 株式会社ソフトフロントジャパン, a subsidiary of Softfront Holdings.
Head office: Hachioji, Tokyo; President and Representative Director: Koboshi Shigeharu (小星 重治). Develops, manufactures and sells the additive-free carbonated bath additive “HOT TAB.”
株式会社ホットアルバム炭酸泉タブレット: Hachioji, Tokyo; 株式会社ソフトフロントジャパン: Chiyoda, Tokyo.
The impact of this matter on results for the current fiscal year is expected to be minor. The company will promptly disclose any material impact if identified.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI voicebot “commubo” (コミュボ), Additive-free carbonated bath additive “HOT TAB” |
| Counterparty | 株式会社ホットアルバム炭酸泉タブレット |
| Counterparty overview | Head office: Hachioji, Tokyo; President and Representative Director: Koboshi Shigeharu (小星 重治). Develops, manufactures and sells the additive-free carbonated bath additive “HOT TAB.” |
| Relationship with the Company | A customer and business partner that uses “commubo,” a service provided by 株式会社ソフトフロントジャパン. The service in this case was provided by 株式会社ソフトフロントジャパン, a subsidiary of Softfront Holdings. |
| Applicable area | Telephone operations at mail-order call centers, cancellation processing for subscribers, and inquiry handling |
| Location | 株式会社ホットアルバム炭酸泉タブレット: Hachioji, Tokyo; 株式会社ソフトフロントジャパン: Chiyoda, Tokyo. |
| Quantitative Effects | Task completion rate using the voicebot: approximately 90%, Approximately 2,000 cancellation requests handled automatically per month, Reduced workload by approximately 3.5 person-months, Calls waiting in the queue: reduced from as many as 50 to single digits, No increase in operator headcount |
| Usage history | commubo has been adopted by more than 400 companies cumulatively. The contract renewal rate is 98.5%, calculated based on the customer retention rate over the past 3 years using GRCR. |
| Impact on Business Performance | The impact of this matter on results for the current fiscal year is expected to be minor. The company will promptly disclose any material impact if identified. |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The initiative was undertaken to address the increase in inquiries accompanying growth in subscriptions, calls waiting during peak periods, operator workload, elderly customers’ concerns about using IVR, and the increase in incoming calls on Saturdays and Sundays, with the aim of improving customer accessibility and reducing stress.