Announced details
Telephone operations for a medical and nursing care job site, reminder calls, outbound calling, and potentially inbound operations in the future
The number of actions resulting from reminders increased by approximately 7% compared with operator-handled calls
Completion rates improved by more than 15%
Outbound calling operations that had taken several hours were reduced to several tens of minutes
Three reminder calls were built and put into operation
commubo, provided by ソフトフロントジャパン, was introduced for telephone operations at JobMedley, operated by MEDLEY,INC. ソフトフロントジャパン is a subsidiary of Softfront Holdings.
Head office: Minato-ku, Tokyo; President and Representative Director: Takiguchi Kohei (瀧口浩平). Operates the medical and nursing care job site JobMedley.
The impact of this matter on results for the current fiscal year is expected to be minor. The company will promptly disclose any material impact if identified.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI voicebot “commubo” (コミュボ), JobMedley |
| Counterparty | MEDLEY,INC. |
| Counterparty overview | Head office: Minato-ku, Tokyo; President and Representative Director: Takiguchi Kohei (瀧口浩平). Operates the medical and nursing care job site JobMedley. |
| Relationship with the Company | commubo, provided by ソフトフロントジャパン, was introduced for telephone operations at JobMedley, operated by MEDLEY,INC. ソフトフロントジャパン is a subsidiary of Softfront Holdings. |
| Launch date | Three reminder calls were built and put into operation within 3 months of implementation (specific date: Not disclosed) |
| Applicable area | Telephone operations for a medical and nursing care job site, reminder calls, outbound calling, and potentially inbound operations in the future |
| Quantitative Effects | The number of actions resulting from reminders increased by approximately 7% compared with operator-handled calls, Completion rates improved by more than 15%, Outbound calling operations that had taken several hours were reduced to several tens of minutes |
| Usage history | Three reminder calls were built and put into operation |
| Impact on Business Performance | The impact of this matter on results for the current fiscal year is expected to be minor. The company will promptly disclose any material impact if identified. |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.As the number of JobMedley users and the business expanded, reminder calls increased, making it difficult to handle them adequately with manual outbound calling. Integration with BIZTEL, inbound and outbound support, and the flexibility and scalability of scenario editing were also cited as reasons for the adoption.