Announced details
Reservation call handling for older-driver training, and telephone and reservation operations at driving schools
Expected to eliminate approximately ¥10 million in annual opportunity losses and improve the voicebot’s information-collection completion rate.
commubo has been implemented by more than 400 companies cumulatively. The contract retention rate is 98.1%, calculated from GRCR based on the proportion of customers retained over the past three years. This is the second case of automated telephone handling for older-driver training at a driving school, following its implementation at 株式会社江南自動車学校.
株式会社江南自動車学校 implemented Softfront Japan’s commubo. Softfront Japan is a subsidiary of Softfront Holdings.
A driving school based in Konan, Aichi Prefecture. Its representative director and president is Jinno Kimiko (神野公子). The school provides training for standard motor vehicle, motorcycle and standard second-class driver's licenses, as well as older-driver training.
株式会社江南自動車学校: Konan, Aichi Prefecture
The impact of this matter on results for the current fiscal year is expected to be minor. If a material impact is identified, it will be disclosed promptly.
The company does not address Contract Value / Offering price.
GRCR (basis for calculating the contract retention rate)
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI voicebot “commubo” (コミュボ) |
| Counterparty | 株式会社江南自動車学校 |
| Counterparty overview | A driving school based in Konan, Aichi Prefecture. Its representative director and president is Jinno Kimiko (神野公子). The school provides training for standard motor vehicle, motorcycle and standard second-class driver's licenses, as well as older-driver training. |
| Relationship with the Company | 株式会社江南自動車学校 implemented Softfront Japan’s commubo. Softfront Japan is a subsidiary of Softfront Holdings. |
| Applicable area | Reservation call handling for older-driver training, and telephone and reservation operations at driving schools |
| Location | 株式会社江南自動車学校: Konan, Aichi Prefecture |
| Location scale | Approximately 1,800 driving students and approximately 7,000 older-driver training reservations annually |
| Quantitative Effects | Expected to eliminate approximately ¥10 million in annual opportunity losses and improve the voicebot’s information-collection completion rate. |
| Usage history | commubo has been implemented by more than 400 companies cumulatively. The contract retention rate is 98.1%, calculated from GRCR based on the proportion of customers retained over the past three years. This is the second case of automated telephone handling for older-driver training at a driving school, following its implementation at 株式会社江南自動車学校. |
| Impact on Business Performance | The impact of this matter on results for the current fiscal year is expected to be minor. If a material impact is identified, it will be disclosed promptly. |
| Source | GRCR (basis for calculating the contract retention rate) |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Reservation calls for older-driver training continued to ring while staff were assisting customers at the service counter, and the inability to answer all calls resulted in lost opportunities, including applications for new driving lessons. Rather than increasing staffing, the company automated reservation intake and reviewed its operating structure.