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Other Disclosures2321Softfront HoldingsInformation and Communications, Services and Others

Enhancing first-line reception operations through hybrid use of generative AI voicebots

The subsidiary added and released a function for its AI voicebot, commubo, that understands the content of conversations and automatically transfers callers to the appropriate destination, such as a scenario-based voicebot or a human operator. A demo video based on a corporate switchboard number was also published.

Worth reading
60In focus
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Direction
Improvement
Direction inferred from the company’s description.
Scale
—
Displayed only when the document provides numerical figures.
Wording
Conditional
How definitive the wording is.

Announced details

commubo (Commubo AI voicebot)telmee
Applicable field (uses covered by this announcement)
Contact Centers代表電話・一次受付自治体の問合せ窓口Technical SupportOverflow-call handlingOrder intakeReservation receptionCollections operations
Launch date2026年3月16日(機能をリリースした実績)
What the company reported numerically
Usage history

ハイブリッド型応対モデルのPoCが複数進行中。commuboの利用企業数・利用件数はNot disclosed。

Relationship between the counterparty and the company
Softfront Holdings2321
Relationship with the Company

株式会社フルタイムシステムはcommuboの利用企業で、同社担当者のコメントが掲載されている。資本関係・人的関係はNot disclosed。

Counterparty株式会社フルタイムシステム
Impact on Business Performance

The impact on results for the current fiscal year is minor. If a material impact is identified, it will be disclosed promptly.

The company does not address Contract Value / Offering price.

Announced details
ItemDetails
Names of Products / Services Coveredcommubo (Commubo AI voicebot), telmee
Counterparty株式会社フルタイムシステム
Relationship with the Company株式会社フルタイムシステムはcommuboの利用企業で、同社担当者のコメントが掲載されている。資本関係・人的関係はNot disclosed。
Launch date2026年3月16日(機能をリリースした実績)
Applicable areaContact Centers, 代表電話・一次受付, 自治体の問合せ窓口, Technical Support, Overflow-call handling, Order intake, Reservation reception, Collections operations
Usage historyハイブリッド型応対モデルのPoCが複数進行中。commuboの利用企業数・利用件数はNot disclosed。
Impact on Business PerformanceThe impact on results for the current fiscal year is minor. If a material impact is identified, it will be disclosed promptly.
Items this document does not state (11)
Counterparty overviewContract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateLocationLocation scaleQuantitative EffectsSource

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

生成AI、シナリオ型ボイスボット、人のオペレーターを役割分担させ、生成AIのハルシネーションリスクを抑えながら、一次受付業務の効率化と顧客体験の両立を図るため。

How to read this page

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Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.
Enhancing first-line reception operations through hybrid use of generative AI voicebots | Softfront Holdings (2321) timely disclosure | Komori