Developing New Customers Through Deeper Engagement with Existing Customers and Group-Wide Sales
First written in FY2016-Q2. 18 of 30 entries say "Advanced", first in FY2017. Latest entry: FY2026-H1.
3 other companies' latest entry also says "Other".
- FY2026-H1Steady in financial institutions; fintech scaled backAnnual report
「Demand for system investment by financial institutions remained firm, supported by growing interest among companies in renewing existing systems and investing in AI-related initiatives.」
Projects for financial institutions remained firm, centered on banks, securities firms and insurance companies. However, revenue from fintech-related operations fell below the previous year's level, as the launch of AI-related projects did not offset the impact of downsizing existing crypto asset-related projects. - FY2025-H1AdvancedAnnual report
「System development for financial institutions was generally strong, particularly in bank projects, but delays in order intake occurred due to a shortage of technical personnel. To address the personnel shortage, we are actively utilizing outsourced business partners and further strengthening recruitment efforts. In system development for the non-financial sector, customers remain strongly motivated to expand their businesses and continue to invest in IT, with the travel industry performing particularly well. In fintech-related system development, we steadily won orders, mainly for payment-related projects.」
The company reported strong performance in bank projects and projects for the travel industry, as well as steady orders for payment-related projects, indicating expanding orders in both existing and new fields. It also noted delays in orders due to a shortage of technical personnel. - FY2024AdvancedAnnual report
「CAICA Technologies, which handles system development, reported revenue and operating profit above those of the previous consolidated fiscal year.」
In the IT services business, CAICA Technologies' revenue and operating profit exceeded the previous fiscal year's levels, while ongoing projects for existing customers and payment-related projects remained firm. - FY2024-Q2AdvancedAnnual report
「Revenue increased, particularly from directly contracted insurance projects and megabank projects sourced from primary vendors.」
Regarding the deepening of relationships with existing customers and expansion of direct contracting, revenue increased, centered on directly contracted insurance projects and megabank projects sourced from primary vendors. - FY2024-Q1AdvancedAnnual report
「System development for financial institutions was generally strong. In particular, revenue from projects for insurance companies contracted directly with the end customer increased, while revenue from bank projects also expanded, centered on megabank projects sourced from primary vendors.」
In the financial sector, revenue increased from directly contracted insurance projects and megabank projects, advancing order growth through deeper relationships with existing customers and expansion of direct contracting. - FY2023-Q3Weak new orders in the non-financial sectorAnnual report
「In system development for the non-financial sector, customers remain strongly motivated to expand their businesses and continue to invest in IT, and orders from existing customers such as major SIers have remained firm. However, acquisition of new orders was somewhat weak. The company is currently implementing improvement measures, including proposals for developing advanced technologies applicable across industries and optimizing resources.」
Although the company has continued to deepen relationships with existing customers, new orders in the non-financial sector were weak. In response, it is implementing proposals for developing advanced technologies applicable across industries and optimizing resources. - FY2023-Q1AdvancedAnnual report
「In system development for financial institutions, revenue from projects for insurance companies contracted directly with the end customer increased. In bank projects, both inquiries and orders increased, centered on megabank projects sourced from primary vendors.」
The company reported increased revenue from insurance projects contracted directly with the end customer and increased orders for banks, centered on megabank projects, as it deepened existing customer relationships and expanded direct contracting. - FY2022-Q3AdvancedAnnual report
「CAICA Technologies performed well in system development for financial institutions, progressing at a pace above that of the same quarter of the previous year. In particular, revenue from projects for insurance companies contracted directly with the end customer increased. Orders for bank projects also expanded, centered on megabank projects sourced from primary vendors.」
Regarding the deepening of relationships with existing customers and expansion of direct contracting, the company reported increased revenue from directly contracted insurance projects and increased orders for banks, centered on megabank projects. - FY2022-Q2AdvancedAnnual report
「CAICA Technologies performed well in system development for financial institutions, progressing at a pace above that of the same quarter of the previous year. In particular, revenue from projects for insurance companies contracted directly with the end customer increased. The company also won multiple projects for banks, although none involved a large-scale order.」
Regarding the deepening of relationships with existing financial institution customers, the company reported increased revenue from directly contracted insurance projects and multiple project wins for banks. - FY2022-Q1AdvancedAnnual report
「In addition to winning a large new project for a consumer finance company, existing system development remained firm, and the proportion of direct contracts also grew steadily.」
Regarding the deepening of relationships with existing customers and acquisition of new customers, the company reported a large new project for a consumer finance company, steady performance in existing projects, and growth in the proportion of direct contracts. - FY2021AdvancedAnnual report
「System development for financial institutions remained generally firm despite the limited number of large projects. The insurance sector, in particular, grew steadily, centered on projects contracted directly with the end customer.」
Full-year results showed steady growth in direct-contract insurance projects as part of efforts to deepen relationships with existing customers and expand orders. - FY2021-Q3AdvancedAnnual report
「In particular, orders increased in the financial institution sector, including banking, insurance and securities, as we responded carefully to inquiries, and revenue and profit are progressing at levels above those of the same quarter of the previous year.」
Orders for system development for financial institutions increased, with revenue and profit progressing at levels above those of the same quarter of the previous year. - FY2021-Q2AdvancedAnnual report
「In system development related to crypto assets, the crypto base C package for crypto asset exchanges generated inquiries but did not result in orders. By contrast, inquiries for projects for the crypto asset exchange Zaif Exchange were active, and orders increased.」
For crypto asset exchanges, crypto base C continued to fall short of generating orders, while inquiries and orders for Zaif Exchange projects increased. - FY2020RestatedAnnual report
「Although system development for financial institutions, particularly insurance companies and banks, had been performing steadily, new orders declined as the COVID-19 pandemic caused customers to restrain IT investment. Existing ongoing projects, however, continued to perform steadily. In system development for the non-financial sector, customers remained strongly motivated to expand their businesses and continued to invest in IT despite the pandemic. As a result, we won multiple new projects and orders increased.」
Full-year results confirmed a polarization by sector: new orders declined while ongoing projects remained firm in the financial sector, whereas the non-financial sector saw new project wins and an increase in orders. - FY2020-Q3Polarization of new orders by sectorAnnual report
「In system development for financial institutions such as banks, securities firms and insurance companies, new orders declined as the COVID-19 pandemic caused customers to restrain IT investment, although existing ongoing projects continued to perform steadily. In system development for the non-financial sector, customers remained strongly motivated to expand their businesses and continued to invest in IT despite the pandemic. As a result, we won multiple new projects and orders increased.」
New orders declined in the financial sector, while existing ongoing projects remained firm. In the non-financial sector, the company won multiple new projects and orders increased. - FY2020-Q1AdvancedAnnual report
「Orders for credit card projects increased, particularly as demand related to payments grew. In addition, orders for insurance-industry projects expanded as a result of focusing on analyzing customers' management issues and making thorough proposals.」
The company reported an increase in orders for payment-related credit card projects and an expansion of orders for insurance-industry projects through analysis of and proposals addressing customer issues. - FY2019-Q3RestatedAnnual report
「In system development for financial institutions such as banks, securities firms and insurance companies, large new inquiries remained limited, but the business remained firm due to steady performance in existing insurance projects and expansion in credit card projects. In addition, projects for government agencies won in the previous fiscal year continued to perform steadily, as did development of Smart Pay for a major operator of e-commerce websites, an ongoing project from the previous fiscal year.」
The company has continued to deepen relationships with existing customers, centered on existing projects for financial institutions, credit card projects, government agency projects and ongoing projects for major e-commerce websites. - FY2019-Q2AdvancedAnnual report
「We also won a large-scale development project related to nursing care from a social welfare corporation. In an effort to create an IoT-focused stock-based business, the telematics service developed jointly with 株式会社ネクス and launched as a service has also been steadily expanding its customer base.」
In addition to existing financial, government agency and e-commerce projects, the company won a large-scale nursing care-related development project, while its telematics service has progressed to the stage of expanding its customer base. - FY2019-Q1RestatedAnnual report
「In system development for financial institutions such as banks, securities firms and insurance companies, large new inquiries remained limited, but existing projects showed a slight upward trend and remained firm. In addition, projects for government agencies won in the previous fiscal year continued to perform steadily, as did development of Smart Pay for a major operator of e-commerce websites, an ongoing project from the previous fiscal year.」
The policy of deepening relationships with existing customers and expanding ongoing projects, centered on existing projects for financial institutions, government agencies and major e-commerce website operators, has continued. - FY2018AdvancedAnnual report
「We continued to strengthen our business activities centered on major SIers. Although inquiries for large new projects tended to be limited, ongoing projects were trending upward, with orders for projects for insurance companies performing particularly well.」
The expansion of ongoing projects for major SIers, particularly insurance companies, was reflected in full-year orders, while revenue from the information services business reached ¥7,711 million. - FY2018-Q3AdvancedAnnual report
「Wholesale and retail projects have reached their peak and are expected to trend downward. In light of this, we focused on projects for government agencies, where expansion in scale is expected, and as a result, revenue has increased substantially.」
In light of the expected decline in conventional wholesale and retail projects, the policy of shifting sales focus to government agency projects, where expansion in scale is expected, has taken concrete shape. This has resulted in a substantial increase in revenue. - FY2018-Q2AdvancedAnnual report
「We focused on expanding orders for ongoing projects for insurance companies and won maintenance and operations projects for business systems. Orders also increased as we added personnel to an existing project to develop a payment system for a credit card company.」
The company advanced its deepening of relationships with existing customers and expanded orders by winning maintenance and operations projects for an existing insurance company customer and adding personnel to a payment system project for a credit card company. - FY2018-Q1AdvancedAnnual report
「As a result of strengthening business activities centered on major SIers, we won a new bank project on a turnkey basis. In development for an insurance company, which is an ongoing project, we received multiple requests to increase staffing, resulting in an increase in orders.」
The company won a new banking project from a major SIer, while orders for development for an insurance company increased following requests for additional technical staff. - FY2017AdvancedAnnual report
「Going forward, we will expand our business with existing customers that are major systems integrators, while also seeking to expand business with end-user companies such as Oceans.」
In addition to existing major SIers, the company has explicitly identified expanding business with end-user companies, thereby specifying the expansion of its sales targets. - FY2017-Q3RestatedAnnual report
「As inquiries have been increasing, particularly from our existing top-revenue customers, we have strengthened proactive proposal activities aimed at winning orders.」
Against the backdrop of increasing inquiries from major existing customers, the existing sales policy of strengthening proposal activities has continued. - FY2017-Q2RestatedAnnual report
「Many of our customers have fiscal year-ends in March. Since April, the start of their new fiscal year, inquiries have been increasing, particularly from our existing major customers, and we have strengthened proactive proposal activities aimed at winning orders.」
The existing sales policy of strengthening proposal activities in response to increasing inquiries from major existing customers has continued. - FY2017-Q1RestatedAnnual report
「In system development for the non-financial sector, we promoted sales activities emphasizing that customers can build systems with the best cost performance by providing existing SIer customers with an integrated development structure combining on-site, off-site and offshore development. We also conducted collaborative sales activities with the parent company's group and focused on acquiring new customers.」
Proposals to existing customers, the integrated development structure, and new customer acquisition through collaborative sales with the parent company's group have continued. - FY2016RaisedAnnual report
「We have historically focused on system development for financial institutions. However, to expand orders continuously and steadily, it is important to establish second and third pillars among our customers and industries. Accordingly, while maximizing our current business domains, we will leverage our accumulated system development expertise to expand into adjacent fields and increase transactions. Through these efforts, we aim to increase the proportion of transactions with non-financial companies and end users.」
The scope of order expansion has explicitly broadened from winning new business through sales to existing customers and across the group to building second and third revenue pillars, including the non-financial sector and end users. - FY2016-Q3RestatedAnnual report
「Specifically, in addition to proactive sales and proposal activities for existing customers, the Company promoted the development of new customers through sales activities conducted across the Group.」
Measures to develop new customers through proposals to existing customers and cross-group sales are continuing. - FY2016-Q2First statedAnnual report
「Specifically, in addition to proactive sales and proposal activities for existing customers, the Company promoted the development of new customers through sales activities conducted across the Group.」
Proposals to existing customers, cross-group sales and new customer development were described as sales initiatives for growth.